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So here's how today started out… We got an email from a guy who took issue with one of our recent infographics, 10 Astonishing Facts About Arc Flash. Here's what he wrote: "Have you seen the commercial for the insurance company that uses the premise "If it's on the the Internet, it must be true"? I have still not seen the source of these statistics. The Capschell report is what all of these websites, all of which involved in the business of Arc Flash for profit ($$$$), including yours, use without merit. […] Even NFPA 70E does not not cite the source of the statistic regarding "2000 injuries per day". Don't just give me another website that says that again, show me source (ie the study) that produces those statistics. I am not, by any means, attempting to reduce the importance of arc flash, arc flash studies or PPE. I just have a problem when companies use these types of statistics without regard to the source or veracity of the information. Fear Mongering is the term that come to mind. It's on the internet so it must be true." I believe whole-heartedly that our marketing team did a significant amount of research on Arc Flash prior to creating this infographic, and I don't believe the intent of our marketing team to promote or perpetuate bad information. However, I can understand this person's sentiment, and I wanted to know myself what the real numbers were. So, the hunt for accurate data began. Before I go further, it should be addressed that our infographic says that there are 2,000 injuries each year, not every day. Still, where did this figure come from? I started searching to uncover where the 2,000 injuries per year came from. I asked the marketing team for their source, and they provided me with the official NFPA 70E 2012 Handbook. In Annex K(3), it states plainly that 2,000 people a year are injured as a result of arc flash. But, as our accuser points out, there is no citation. Because this is NFPA, a standardization or

One of the key milestones on the Digital Journey starting with a Digital Strategy, Digital Transformation and then sustaining on Digital Innovation is the point where the enterprise reaches a point of data maturity powered by a single, organization wide, consistent version of the truth including the state of the customers and the state of the business and the state of the employees. This point is critical as it becomes the launchpad for several, forward looking initiatives including Artificial Intelligence, ChatBots, Blockchain etc. "Complete" A Complete version of the truth ensures that the following criteria is met: Entity Pivot The key entities that need to be tracked to generate a complete, comprehensive version of the truth are the following Employee Employees, regardless of customer facing or not, need to be understood including where they excel vs. struggle and where their struggle impact the customer experience. Key information about employees that should be tracked is what the employees are working on, how productive they are and how often they introduce delay and errors in business processes. Business Business visibility requires that the enterprise be able to track key metrics such as customer lifetime value, customer attribution, customer acquisition cost and customer satisfaction. In addition, the stage of the customer ranging from prospect to commit to paying customer to abandoned needs to be tracked. In addition, the customer's quality of service and experience needs to be tracked and understood. Customer The most critical of the three is the understanding of the customer. Customer KPIs have a direct impact on and are completely impacted by the Business and Employee KPIs. It is extremely important to understand how customers are searching for, discovering, learning, understanding, using and continuing to use the product and services delivered by the enterprise. In addition, it is important to understand what capabilities drive what kin

7 Steps To Transform Your Physical Event Into A Virtual Event

Fire extinguisher Maintenance Fire extinguisher servicing or maintenance is required annually as per British Standard BS BS5306:Part 3:2009. This is carried out to ensure that the extinguishers are safe and will always function in the event of a fire. Independent Fire Services will always carry out maintenance to BS5306:Part 3:2017. Ensure your fire extinguishers are supplied and maintained to the highest standards by always using a third party accredited company such as Independent Fire Services Ltd which is accredited with BAFE (British Approvals for Fire Equipment). To gain this accreditation the company had achieve ISO 9001. Our engineers must do extinguisher maintenance re-fresher training every three years and also have an external audit within the same time frame. Fire Extinguisher Supply Independent Fire Services supply extinguishers of the highest standard. All of our fire extinguishers are supplied to BS EN3 standards and are BAFE approved and carry a five year guarantee if maintained by us. The range of fire extinguishers we offer includes: . Water extinguishers . CO2 extinguishers . Foam extinguishers . Powder extinguishers . Wet chemical extinguishers . Specialty Extinguishers Fire Safety Training Current UK legislation requires employers to provide training in the actions to be taken in the event of fire. We can help you meet this requirement by providing a range of comprehensive fire training courses, that include: Basic Fire Safety Fire Safety Awareness Fire WardensMarshall Training Train The Trainer Ensure you comply with government legislation and read more about our fire training courses. Dry Riser Testing and Maintenance In buildings which have Dry Risers these must comply with British Standard BS9990:2015. The annual testing and maintenance of Dry Risers is the responsibility of the property owners or managing agents. British Standard 9990:2015 recommends that the system is visually inspect

I read an interesting article today about safety by Mari-len De Guzman on Cos-Mag.com, an occupational safety e-magazine for Canadian manufacturers. At the CSSE (or, Canadian Society of Safety Engineering) conference in Niagara Falls this week, Los Alamos National Laboratory safety expert, Todd Conklin, spoke about how many manufacturing and industrial companies look at safety issues. He pointed out that, rather than continually blame operator-error for most failures and safety problems, it is more systemic, stating that: workers get hurt when they find themselves in situations where it's hard to be safe and easy to get hurt. With that in mind, he offered several potential causes for failure or safety incidents and ways to combat them. First, he said that humans make mistakes, so he advised that it is important to anticipate those potential mistakes and have several levels of defensive safety measures. Next, he suggested that companies should anticipate that unforeseeable events can happen, and WILL happen, so employers and safety managers need to keep this in mind. Learning is another tip Conklin pointed out. Whenever something bad happens, the best defense next time is to learn as much as we can from the event. We can learn many things, like defenses, unsafe speeds, too much load, proximity to dangerous equipment or products, etc. Finally, he also advised managers to approach safety or failure issues (and the operators involved) with caution. He warned that being positive and asking things in a proactive manner can give a much better reply or response, as follows: Instead of asking a worker, "what have you done, now?" ask them, "how do we set this up so failure doesn't happen again." By asking the right question, employers can get a more operational-centric answer. I really thought this was great info. It might seem like common sense to some, safety matters and needs to be one step ahead of the production line. I also more or less agree with Con

Social distancing is the new buzz word for 2020. Measures imposed by governments across the globe have caused the cancellation or postponement of sporting leagues, events and tournaments, leaving a gaping hole in the lives of sports fans everywhere. Luckily, the internet means there are still plenty of ways for everyone to get a daily dose of exercise and sporting entertainment. Social Distancing Exercise Daily exercise is as important now as it has always been. Whilst there are no team sports allowed, there are still plenty of ways to stay fit and active. Being allowed out for daily exercise means running and cycling are still on the cards. And for those with extra energy to burn, High-Intensity Interval Training (HIIT) sessions are all the rage. YouTube is full of HIIT workouts lasting between 10 minutes and 1 hour. King of HIIT and the nation's favourite PE teacher, Joe Wicks, has plenty of videos online to suit everyone from beginners, kids, and seniors to hard-core fitness fanatics. Online Gaming Online gaming offers up the thrill of sports, albeit without the physical aspects. And you don't need a PlayStation or Xbox as plenty of computer games and apps are downloadable. Dream League Soccer 2020 - Take charge of a footie team, building it from over 3,500 players and rise through the ranks of eight leagues to the top flight of football. TGC 2019 - An authentic golf sim that lets players design challenging courses, compete in Skin wager matches, or become a golfing pro in the PGA Tour Career mode. NBA 2K20 - Adapted for Android, this basketball app has multiple gaming modes. Build a career, compete in streetball tournaments, or become GM of your own team. Even Formula One is getting in on the online gaming act by running virtual races with current and past drivers fighting it out via a video game. F1 fans can watch the races on Sky Sports, YouTube, Twitch, and Facebook channels. Not a fan of online gaming? You can always challenge yourself with one

The quality or the lack thereof can be a huge contributing factor to a fractured and sluggish digital journey where ROI is hard to achieve and results come in short supply. The quality of data has a direct impact on the ability of the enterprise to be aware of relevant events, its reaction time, the decision time and its action time. A clear and concerted effort is required to measure and improve the data quality to drive better decisions and actions. Common Quality Issues The following are the most common quality issues Comprehensiveness Comprehensiveness quality issues refer to key attributes or data points missing from the data collected by the enterprise. This can occur when the data producing systems or the data delivery networks have glitches or malfunction or are incorrectly configured to miss entire rows of data or attributes of the data. Integrity Integrity quality issues refer to the corruption of the values of key attributes to contain unidentifiable or unreadable data. When key attributes are empty or null when they are by design, not allowed to be empty/null or when an attribute contains a value that does not meet the specifications of the type of the attribute for example, a string column contains an integer or a timestamp column contains a string not parse-able into a timestamp. Integrity of data is important before data can be included in the data set to drive analysis, decisions and actions. Sampling Sampling quality issues refer to the inclusion or exclusion of a certain percentage of the records in a data set with the assumption that the remainder records are good, representative sample of the original data set. Bad or inaccurate sampling can lead to a distorted view of reality and that can lead to bad decisions. In addition, sampling itself can make the data set inappropriate for certain types of analysis that require the entire dat set to be utilized for training. Filtering An upstream filtering scheme can end up removing too many or

Ten Tips to Help You with Your Kaizen Continuous Improvement Strategy The Kaizen methodology encourages ongoing efforts to ensure continuous improvement throughout a facility. This improvement can come in many forms including waste elimination, improved efficiency, safer work environments and much more. To simply say that a facility is employing Kaizen strategies, is essentially meaningless if you don't have any concrete action items you are following. Whether you're just getting started or you are looking for ways to reinvigorate a Kaizen strategy that is not effective, the following ten tips will be very helpful. Each one can give you ideas on what you can do encourage improvement and allow that improvement to grow and expand long into the future. Tip #1 - Harness the PDCA Strategy One of the key concepts used in Kaizen is the "Plan-Do-Check-Act" strategy. This is a quality model that can be used when implementing any type of improvement in the facility. As you might expect, the PDCA strategy is a cycle of ongoing improvement that should never end. The steps are as follows: Plan - This step is where you identify an area where improvement is possible and make an initial strategy on what chance should be made to realize the desired improvements. Do - Implement the change, but only on a small scale. This may mean having one department make the change in some situations or for larger corporations, having one facility make the update. During this step it is also very important to be gathering as much data regarding the change so it can be properly evaluated. Check - Review the results of the change including the data that was collected. Looking to see if they had the desired impact or not is critical to know whether you should move forward with rolling the change out to other areas. Act - IF the data in the check step points to a success, it is time to push the change out on a wider scale. Once the change has been successfully implemented you wi

According to the Insurance Information Institute, 40% of businesses affected by a natural or human-caused disaster never reopen. When disaster strikes, consumers can only wait so long before moving on to another supplier or service provider if you are not able to get operational in time. Insurance might help to recover some of your loses, but it will do little to replace your customers. More importantly, the safety and well-being of your employees as they cope with disaster is a hefty task in itself to take on. In light of recent events, many organizations are left wondering, are they ready and prepared when disaster strikes? So just what does it mean to be ready? Investing in a preparedness program can make all the difference in the world when disaster strikes and promote an internal belief that your company is ready for disaster when it strikes. This policy should reflect the mission and values of your organization that can be implemented seamlessly throughout the company. Focal points of your preparedness program should detail specific goals including: The overall safety and protection of your employees, visitors, and any other persons that may be at your facility when a disaster occurs. Don't forget to account for persons with disabilities and special needs. Keeping customer service operations functional Protection of assets, both in the physical and electronic form Environmental protection and contamination prevention Companies image and reputation Having a team to help continue the improvement and implementation of your program is vital to its success when needed. Your team should meet regularly to continue the development and focus of the program. Each individual will have their own role and responsibilities when disaster strikes, a proper preparedness program will identify these, insuring an accountable team to help in the recovery process. How do you know what to plan for? It's impossible to predict what the next disaster will be, but accounting f

Workplaces today are extremely safe compared to what people had to endure generations ago. This is in large part because of the increased focus employers have put on workplace safety. Employers made this effort for a variety of reasons including regulatory pressure, the best interests of their employees, and of course, the fact that a safe workplace is a more profitable workplace. Despite all the great strides that have been made, many workplaces are still quite hazardous. The following 10 workplace safety mistakes illustrate just how far many industries still have to go. They can also help spur ideas for where improvements can be made in your facility. 1. Using Ladders Improperly One of the most common and most dangerous workplace safety mistakes is failing to use a ladder properly. People make many ladder-related mistakes in the workplace, all of which can be devastating. The following are just a few of the more common examples: Unsteady Ladders - If you don't take the time to properly steady the ladder when setting it up, it could easily slide out while you're on it, causing serious injuries. Leaning from Ladders - When working on a ladder, you should never reach off to the left or right as that can throw the center of balance off, which could cause the ladder to fall. Using Objects as a Ladder - Using scaffolding, chairs, stools, or other objects to reach high areas can be dangerous. These things aren't meant for climbing the same way a ladder is. Climbing too High on Ladders - One should never step onto the upper rungs of a ladder. Depending on how the ladder is placed, even several rungs down can be unstable. 2. Lack of Visual Communication The noise in many workplaces can be quite deafening at times, which can make it difficult to communicate. When it comes to safety, communication is essential. This is why it is so important to have visual communication options in any loud workplace. Visual communication can come in many forms including

People today work 40+ hours per week, meaning they are spending about half of their waking hours at work. Given the total number of hours employees are spending at work, it is inevitable that some of them will experience serious medical problems while at the facility. When this happens, employers have a responsibility to be able to contact the paramedics right away, and to provide the initial care until professionals can arrive. In the event of respiratory or cardiac arrest, it may be necessary to perform CPR or even use an AED. Providing instruction to employees on how to use an AED, and how to properly perform CPR is essential. Some companies will offer the training to everyone in the facility, and others will only train a select few. The important thing is that there is someone who can respond to emergencies, and help keep the person alive until the paramedics can arrive. What is CPR? CPR, or Cardiopulmonary resuscitation, is one of the most commonly seen emergency procedures. It is performed on television all the time, and even in real life it is far more common than most people might think. While it might look easy to perform on TV, the fact is, it needs to be done with proper technique or it can cause a lot of damage. Fortunately, training people to properly perform CPR is fairly simple, and doesn't take very long. In many cases a full CPR class can be given in a half of a day, and the employees in the class can become certified to perform this life saving procedure. During the training classes, employees will learn when they should attempt CPR, and how it should be performed. Some interesting things that employees will learn include: CPR is done to help push the blood through the body when the heart is not beating. Keeping the blood circulating will prevent damage to the heart, brain and other vital organs. Rescue breathes are actually optional. While most people surveyed believe that breathing into the mouth of the victim is the most important part of

Since the inception of factory production in the industrial revolution, safety has been a concern. However, safety today looks nothing like it did back then. We now have OSHA and other government groups, unions, and lobbies that safeguard the safety of workers and make sure that they are adequately provided for. In addition, workers themselves have more rights in suing an employer over unsafe conditions and receiving compensation in the event of an incident that leaves them injured. Especially if an injury prevents them from providing for their family. The point is, a lot has changed over the past few hundred years in workplace safety, and those changes have unanimously been in the best interests of the workers that inhabit those workplaces. However, just as changing times caused safety evolution in the past, it is important that this trend continues now with the advent of things such as the internet, tablets, smart phones, and more. Safety is no longer limited to physical seminars and training sessions. That being said, let's take a look at exactly how you can use technology and engagement to enhance your safety efforts. eNewsletter to Employees One way that employers are reaching their employees both in a new way and outside of the physical confines of the work area is through email newsletters. The vast majority of working adults (and most every demographic, for that matter) are online these days and employers need to make sure they are taking advantage of that online time and platform. Formatting an email newsletter is great because it can be easily sent out to every single employee in your workforce. This can be used for general company news and the like, but can also be used to send out weekly safety lessons or reminders for employees about any witnessed unsafe behavior. To get started down this round, you'll need to make sure your emails get opened and engaged with. Here are a couple of ways to do that: 1. Keep your subject lines short but catchy. Sub

Farmingdale, NY based risk management company, EtQ, and moderator Quality Digest are presenting a risk management webinar on October 10, 2012 episode of Quality Digest Live at 11:00 a.m. Pacific Daylight Time. EtQ's company website is dedicated to creating quality risk management solutions, and has this to say about its stance on its software products: EtQ's Quality Management Software is an integrated quality and compliance management software system that has been pre-configured to specifically address the needs of the Manufacturing industry and ISO 9000 processes. The webinar on Wednesday offers proactive information and ideas to professionals saddled with risk management duties in their company. The webinar is slated to tackle such lofty goals as to demonstrate how to successfully implement risk management as a strategy - not only as a "post-production event," in which best practices application risk factors can be assessed and targeted not only toward processes, but also to products.

Back pain and injuries account for some of the most reported and most serious common workplace injuries worldwide. In fact, you'd be hard-pressed to find a country whose labor department doesn't dedicate pages of literature to both employers and employees solely on this topic. Loss of work days and productivity, lifelong injuries and disabilities, and short term discomfort are all common results of lower back-related incidents. According to an OSHA fact sheet, More than one million workers suffer back injuries each year, and back injuries account for one of every five workplace injuries or illnesses. Further, one-fourth of all compensation indemnity claims involve back injuries, costing industry billions of dollars on top of the pain and suffering borne by employees. okstate.edu - OSHA Fact Sheet While employers have a responsibility to their workers to implement training programs that minimize injuries (and proactively improve the ergonomics of work-related tasks), employees also need to respect their own bodies and know their limits. This article will be broken up into several sections, each relating to specific aspect of lower back injuries in the workplace, with a primary focus on prevention. Anyone reading through should have a solid grasp on this all-too-common workplace plague by the end of their brief time here. Let's begin. Eliminate Back Injuries While we'll get to proper lifting technique and some employee-level suggestions in a minute, one of the best things employers can do is actually seek to eliminate lower back hazards from their workplace altogether; this is known as elimination - getting rid of risks period - and should be your first step in improving safety before moving on to prevention - mitigating risks that you and your workers have to live with in order for your business to function. Most lower back injuries are associated with lifting, and the most dangerous zones for humans are when lifted objects are below the knees or

The GHS and You - 5 Big Changes April 10, 2014 by Tony Ferraro If your workplace handles chemicals, particularly as the initial producer or as a distributor to clients, it's time to familiarize yourself with the global harmonization system (GHS) of classification and labeling chemicals, or the GHS, for short. What is the GHS? The GHS, first proposed to the United Nations in 1992, is an attempt at bringing some uniformity to the chemical labeling procedures of the developed world. Member nations, based upon their own time-frames, signed on to promise to convert to the GHS method of labeling chemical substances by a certain date. The idea was and still remains to make international business and production easier by having chemical labeling procedures that wouldn't slow down import and export, and would be easy for everyone involved to understand. This also greatly reduces transport costs as materials aren't having to be re-labeled or re-inspected as they cross borders. Last, but certainly not least, the GHS protects workers by ensuring the risks of handling any given material are clearly stated in an easy to understand manner from the beginning. According the UN's publishing of a GHS guide, the following are succinct statements of the GHS' most important goals: Defining health, physical and environmental hazards of chemicals: Creating classification processes that use available data on chemicals for comparison with the defined hazard criteria; and Communicating hazard information, as well as protective measures, on labels and Safety Data Sheets (SDS). OSHA.gov - GHS What does this mean for me? In the United States, the time-frame for adoption is staggered over several stages. On March 2012, the final rule for how workplaces should adopt their policies was published, and employees were required to be trained on these new procedures by December 1, 2013. Interestingly enough, the adoption of the standard by product manufacturers is not required until Ju

Digital Transformation has become a necessity for enterprises in every vertical, sector and industry. Software is indeed eating the world and there is no industry that cannot ignore the burning necessity of transforming to a software driven organization. However, the road to digital transformation is long, unpaved and full of dangers. It is a road that most enterprises that are embarking on it have never encountered. These organizations realize that their ultimate survival depends on navigating this road but are hesitant, unsure and scared because this transformation requires competencies, culture and an approach that is alien and unknown. Though, traditional IT departments have always been part of such organizations, they have always been looked upon as plumbing that ultimately is only relevant in the background to keep the lights on. Faced with impending doom, organizations have no choice but to rethink their IT. This is not simply an initiative in the IT team. CEOs and CFOs need to rethink what and how software can and will disrupt their companies. Business and IT need to come together to have a joint software driven experience strategy and needs to be prioritized by the CEO and funded, for the long term by the CFO. Do you need to think about a Digital Transformation strategy? If you answer YES to any of the questions below, you should. Are your teams, data, and systems fragmented? Are your key processes fragmented, manual? (for example, Onboarding, Decision Making, Incident Management, Support) Is your data of low-quality data (customer profile, transactions, glossary, documents) Is your regulatory compliance inconsistent and more a matter of luck than planning? Could your customer relationship, lifecycle, performance management be better? Could the information flow in your organization be matured? Do you have a weak understanding of internal and external events and how they impact your business?

Sentiment, Sentiment Analysis, Sentiment Tracking have become a hot topic with multiple 'AI' startups focussing on providing sentiment driven insights to enterprises. The number of such startups points to the potential that enterprises see in Sentiment analysis and the impact it has on how the enterprise plans, operates, executes and delivers value. Sentiment Analysis is process of extracting sentiment (emotion or feelings) captured in signals that are embedded in various types of media such as print, text, audio, video, images etc. For example, if a reporter submits a report on a particular enterprise, the sentiment embedded in the article can point to how excited, worried, upbeat or impassive they might are about the enterprise. This sentiment can be then used by the enterprise to understand the perception about the enterprise that the external market carries and whether that perception is improving, degrading or staying unchanged. This insight can be used by the enterprise to improve their go to market plans, change their PR strategy or even go deeper and change their product strategy. Sentiment Analysis Is Not New The tracking, measurement and use of Sentiment is not a new scenario. Enterprises have been leveraging the output of sentiment analysis for a long time. User surveys, focus groups, market research, customer interviews etc. are all examples of generating data to perform and track sentiment. Similarly, influencer marketing through association with influencers or events or organizations with a certain perception or sentiment associated with them is a common technique to improve the enterprise's own sentiment. Sentiment Analysis and strategizing based on the analysis is a common and required function for any enterprise. Sentiment Analysis Using Artificial Intelligence With the advent of Artificial Intelligence (AI), enterprises now have another technique in their kitty to understand how they are perceived in the market and how that perception i

For many enterprises, transforming into a digital organization is a very big priority. Digitization is more than a passing fad; instead it almost is a precursor to survival in the next decade. Analog mechanisms of running businesses are no longer sustainable nor likely to give confidence to customers, employees, stakeholders and shareholders. Measuring Digital A digital organization is characterized by the following Time to Customer Insight The Time to Customer Insight in a digital organization is the time it takes to collect, process, analyze information to determine the health of a customer, their satisfaction with current products and services, their unmet, possibly unstated needs and the impact that external market events might have on the customer. Time to Reaction Time to Reaction is the time taken to react to a customer insight through the introduction of a new product/service to solve an existing or a new problem or through better packaging of existing solutions to address otherwise existing problems. Time to Market Time to Market is the time taken to bring a new capability, product or service to market often as reaction to a customer or market insight or feedback Time to Iteration Time to Iteration is the time taken to solicit, gather, process, analyze customer feedback and effect a change in existing products or services or bring new products and services to market to address the customer feedback. Digital Organizations Digital organizations are characterized with minimal Time to Customer Insight, Time to Reaction, Time to Market, Time to Iteration and a constant effort and investment into further optimizing and minimizing these metrics. Digital organizations focus on the flow of information through the organization and use of the information to generate and deliver more value for the customers. Key Characteristics of Digital Organizations Instrumentation of Interfaces, Products, Systems, Applications, Processes A digital organization ensures

When it comes to safety, we all want to do our best and keep our workers out of harm's way. However, wanting and doing are two different things, and governing safety bodies like OSHA are there to make sure that the "doing" part gets done. In fact, OSHA can come inspect a factory or workfloor without notice. While they aren't trying to trick you, they do want to make sure that people who aren't following the rules are caught a bit off guard so that anything that needs fixed can get done before someone gets hurt. In general, if you're doing what you're supposed to and following the rules (and keeping on top of recent updates) you've got nothing to worry about. However, here are a few things you can do to make sure that your visit goes over smoothly and that you get a stellar review from the organization. Do Your Own Inspections One of the easiest ways to prepare is to do your own inspection or have someone come in and do one for you. The point is that it can be easier to catch things and have a unique perspective when actually walking through and putting yourself in the mindset of someone outside of the company, whose sole concern is safety. This kind of thoroughness will trump looking through a safety checklist and thinking "yep, did that one" every time. The other great thing about a mock inspection is that it will condition/get your workers used to having a third party evaluate them and watch them at work, which brings us to… Prepare Your Employees One problem that can come up throughout the course of an OSHA evaluation is employee behavior. Sometimes, being watched can be nervewracking, and for others it can be insulting to have someone glancing in their direction and scribbling something down on a clipboard. In your mock inspections, you can let people know that it's nothing to worry about and that in the event someone does come in to observe, they can just continue working as normal because they're doing everything right already. Ev