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Most writings on voice of customer define it as something like this: An application or procedure that focuses on questions about customers by gathering and reporting results and feedback from them. Furthermore, these are sometimes then compared with other competitors. The problem with most companies' VOC system is that the definition stops there. In reality, there's another whole step that is being cut out. That step revolves around actually taking that research, the observations, and converting them into tangible action. Being able to use your results and make predictive models about the future is the first part of this step, and then taking action to change anything you don't like about what those predictive models tell you is the next part. Finally, you need to monitor how well any implemented changes achieve your goals and actively revise them as necessary. Let's look at these ideas a little more in depth.

When running any sort of physical production based business, you will often have stock on hand. Instead of only stocking for a short time, there will be a "backup" supply of products that can be called upon as demand changes. This is known as "just in case" manufacturing and is highly common in most industries. However, several decades ago, the rise of lean business gave way to the concept of "just in time" manufacturing. In a just in time, or JIT, system, products are made as they are demanded and there is little to (ideally) no back-stock at any time. Why go lean? The idea behind JIT manufacturing is that one can eliminate several kinds of waste by taking away the need to keep inventory of excess stock. From now on, equate "stock" to "excess stock" or the concept of having too much on hand, because in a JIT environment "stock" doesn't really exist outside of individual orders. When you don't have to keep inventory, employees free up their time for other projects and tasks. Also, you have less paperwork to manage, and can focus on other things, like workplace safety, new profitability angles and marketing strategies, etc. Another reason to go to a JIT model is that you increase accountability of management. Because you have no inventory to fall back on in a JIT situation, inventory cannot be used as a crutch to make up for other problems. Slow, inefficient production is often masked by a stockpile of inventory, making it harder to realize certain areas of production may need improvement - these may include machine functionality, worker habits, reliability, and inadequate space management. Another huge place you save by adopting this method is in transportation. Materials do not need to be stocked at various sites and you need to do much less transporting. You will eliminate time wasted in transit when there is traffic or road congestion, and you'll even be more environmentally friendly by reducing fuel burned for shipping purposes

Your facility probably has many written safety procedures-hazard communication or emergency response, for example-but do you have a comprehensive health and safety management system (HSMS)? OSHA mandates many kinds of safety plans, but there is no federal mandate regarding a health and safety system that covers all other safety plans (though some states do require one). This system governs how safety works in your facility and gets everyone involved. If OSHA doesn't require an HSMS system in your state, then why bother implementing one? While a safety system does require a lot of work, the benefits are numerous. Not only will employee morale improve, the number and severity of injuries will be reduced and production may actually increase. Safety, it turns out, is good for business. OSHA also recognizes businesses that have used effective HSMS to achieve lower-than-average injury and illness rates through their Voluntary Protection Programs. Data suggests companies that have developed these kinds of safety systems have seen positive results. According to OSHA: "Companies in OSHA's Voluntary Protection Program, VPP, all of whom have implemented comprehensive safety and health management systems, experience lost workday incidence rates that are 60% to 80% lower than their industry counterparts. They also experience reduced absenteeism and turnover, improved productivity, and lower Workers' Compensation costs. Safety and health management works and adds to the company's bottom line profits." Getting a health and safety system started at your workplace takes a lot of legwork, so let's take a look at how to begin and how to get everyone from management to employees on the work floor involved. Management Leadership Business-Meeting-1 For a health and safety system to be effective, it can't just be left entirely up to a safety manager. Management needs to set the tone for the program and demonstrate their commitment to it by providing necessary polic

Outdoor air can be filled with pollutants from vehicles, industrial processes and plenty of other sources, so outdoor air quality should be our biggest air quality concern, right? Wrong. If you work indoors, the air you breathe all day long in your office building, warehouse or manufacturing facility could actually be the bigger threat to your health and safety. Indoor air can have pollutants like carbon monoxide, ozone, radon and asbestos in it. It can also contain dust, mold and other substances that irritate the lungs, sinuses and eyes, causing health effects ranging from headaches to asthma. Some air pollutants cause short-term effects, while other health problems-like cancer or lung diseases-don't materialize for years.

By Michelle Graham on February 9, 2017 Approaching an Infertility problem needs to be met in a series of steps. If we look to nature to discover why infertility prevails in populations we find an increase in infertility when there is a famine of sufficient nutrients for that population. The birth rate goes down dramatically in response to the lack of sufficient nutrient resources in the environment. This is a natural response to preserve the strength of each species. Lack of essential nutrients ultimately contributes to birth defects, so Nature protects the species by preventing reproduction until the nutrient deficiency has been addressed.

Transforming into a tech company has become top of mind for executives in all major industries. It is clear that modern technology will fundamentally alter what and how business is done in every domain, sector, and industry. This has led to a call to arms in every enterprise to understand how they can transform into a tech company. The Tech Company Magic Tech companies have fine-tuned the art of bring new digital products and services to the market, quickly, efficiently and effectively and understanding customer feedback to iterate and improve. This capability makes them incredibly agile and leads to faster experimentation that is cheaper and involves less risk. In turn, this enables them to bring new capabilities to the market and even if all do not succeed or get traction, a few do and that drives innovation, customer satisfaction, and growth. From the outside, tech companies appear to be massive juggernauts that are unstoppable and able to crush everything in their path. The 'Non-Tech' Technology has been leveraged in every sector and industry, however, it has almost always been treated as a means to an end, something that is required but never the real value driver for the customer. This has led to the typical organizational structure in enterprises into "Business", "Operations" and "Information Technology". The "Business" arm generates value for customers, the "Operations" team carries out the requirements of the Business team and the "Information Technology" team provides the systems (databases, network and compute) required to "keep the lights on" for the Operations and Business Teams" This structure served enterprises well in the last decades as customers did not have an alternative to directly working with the enterprise and this fortified the value supply chain and also established a hierarchy of sorts within the enterprise where the business looked down upon operations who looked down upon technology. The purpose of

The cutting edge platforms for today will be the commoditized platforms of tomorrow. As the technology matures and evolves, the previous generation of technology becomes easier to build and deploy enabling a rush of vendors to capitalize on it by making it accessible to the largest possible customer base. This puts enterprises in the nontechnology sectors in an awkward position. Often not ready to consume the latest and greatest technology due to parts of their stack unable to leverage new technology and requiring upgrade to and deployment of the stepping stone technology, these enterprises have to choose between vendor lock-in in a multi-year software and service contract or risk building and implementing a version of the older technology in-house. Business Drivers of Infrastructure-as-a-Service The biggest risk in building technology platforms in-house is the risk of commoditization. The argument played out with the debate over internal vs. public clouds. Initially, enterprises were hesitant to leverage public clouds with several of them opting to build internal, private clouds. Building a cloud is hard. Operating and maintaining a cloud is even harder. Ensuring that the cloud is running on and leveraging the best in class technology requires dedication to the cause. This is often missing in non-technology enterprises by design given they are driven by different and separate business drivers and considerations. A cloud service provider is motivated to ensure the best in class service and technology because that drives revenue for them. An enterprise whose main business is not offering cloud or software services will not be motivated by the same drivers and thus there will be an inherent difference in their approach and success with building and delivering an internal cloud. Business Drivers for Platform-as-a-Service The same argument (public vs private clouds) applies to platforms. Building the best in class platforms that offer the ability to develop cuttin

Enterprises across the board have a lot of untapped potential in their data. The data is not only relevant and useful within the enterprise but can be a valuable source of insights for the enterprise partners and customers. In some cases, the value of this data can be high that partners and customers are willing to pay extra to get access to this information at a certain fidelity, freshness or scope. Enterprises that do not have a clear and coherent monetization strategy are leaving money on the table. In addition, they stand to lose customers to competitors who gain the first movers advantage by addressing this market need. The Value of Data The first step in determining a monetization strategy is an audit of the enterprise data assets and a determination of the customers who are interesting and willing to pay a premium for access to this data. The Value of Data is proportional to the following: Freshness The more "fresh" a dataset is higher its value typically. This is because there is an advantage in the early visibility provided by first access to new information. 'Freshness' is defined the latency between the creation of data and the delivery of the data to the consumer. Consumers of data will pay a premium for fresh data if it fits into their decision and action strategy. Fidelity Higher the "fidelity" of data i.e. how much detail a particular data point carries also increases the value of the data in the eyes of the data consumer. Higher fidelity data offers more information and detail enabling the consumer to design highly valuable analysis that leverages the additional details offering a deeper insight into the situation at the present or historically. Raw The more "raw" a data set, higher its value as it can support a much larger set of analysis scenarios that a processed data set could support. Data sets that are aggregated, sampled, filtered or transformed can have a lower value as they can severely limit the type of analysis. Raw

Facilities find that while in the beginning it was easy to identify problems, and implement solutions by following the 5S's, it gets progressively more difficult as problems are identified and eliminated.

Construction sites are filled with tools. Workers use hand tools like hammers, screwdrivers and wrenches all the time. They use power tools like drills and chainsaws on a regular basis, too. Tools may seem pretty straightforward, but you shouldn't assume that everyone understands how to use tools properly and safely. (A recent survey even found many millennial workers don't possess as much knowledge of tools as older workers.) When used improperly, tools can pose obvious hazards like cuts and lacerations. They also create conditions that can lead to slow-developing problems like carpal tunnel syndrome and other ergonomic injuries.

Does your facility have pipes? If so, those pipes need labels. While pipe labeling may seem like a confusing process with many requirements, it doesn't have to be difficult. Starting with a plan will make your pipe-labeling project easier and more organized. Then once your facility's pipes are labeled, you'll see communication about pipes improve. Using visuals like labels makes communication direct and simple, and it reduces the need for asking questions about pipe contents. Before you begin marking pipes, you should understand the basics of pipe marking. Take a look at these seven things you should know before you begin the pipe-marking process. 1. Workers Need to See Pipe Labels, and So Do Emergency Personnel Labeling pipes will primarily help your workers and any maintenance personnel who may need to service pipes. Therefore, you'll want to keep this main audience in mind when you establish your pipe labeling system. It's possible you'll have additional people who enter your facility and need to know what's in your pipes, though. In an emergency situation like a fire, emergency responders may need to know which pipes contain fire-quenching liquids. If an accident involving a pipe containing chemicals occurs, an emergency response team would quickly need to know what chemicals it's dealing with. Because these additional members of the community may be reading your pipe labels, it's important to follow industry standards for pipe labeling instead of having an internal system that only your workers understand. 2. Colors Should Be Standardized Pipe Marking, Pipe Labels To make it easy for workers, emergency responders and other pertinent personnel to read and understand pipe labels, the labels should be color-coded according to the ANSI/AMSE 13.1 standard. The standard assigns six main colors for pipe contents: Yellow Background with Black Text - Flammable Fluids & Gasses Red Background with White Text - Fire-Quenching Fluids Orange

Sixty-four (64) Channel Hardware Echo Cancellation Module for use on TE235/236 cards. The Digium VPM064 echo cancellation module is compatible with A8-series analog cards and the TE235 T1 card. This card solves the voice echo problem commonly associated with connecting a PCI card to a PSTN. While software-based solutions are available, the Digium VPM064 is a more reliable hardware-based module. Attach this module to the PCI or PCI Express card to dramatically improve voice and audio quality. Note: compatible with 8-port A8A and A8B cards, and the 2-port TE235 card.

Lean Management - A Guide To Starting Out Right Much like anything over-used and spread before those singing praises have done a lot of research, Lean is a concept that sometimes, despite the best of intentions, misses its mark. Lean principles aren't particularly tricky, but with many offshoots and brands of the ideology, it can be easy for new Lean managers to get caught up in misinformation. At its core, lean is about eliminating all kinds of waste from your business. It sounds simple enough, but one of the biggest problems for many newbies is changing your concept of just what "waste" is. Once you've got a grasp on that, you need to move onto individual strategies that can help you eliminate that waste. In this article, we're going to go over how to accomplish both of these tasks as a manager who may be new to Lean by exploring unique facets of this management type and how they interact with elements of your business. One of the largest differences between Lean management and traditional styles of management is that in a traditional methodology your primary (and nearly sole) concern is the end of the line result. While Lean is of course concerned with achieving superior end results, its focus is on the processes that get you there. In this sense, what you learn and practice as a Lean manager is more about making individual pieces work together efficiently than having a tunnel-vision focus on numbers and figures at the end of the cycle. The Relationship Between Lean management, Waste Elimination, and Continual Improvement "If someone tells you that "lean management is this" and not something else, if someone puts it in a box and ties a bow around it and presents it in a neat package with four walls around it, then that someone knows not of what they speak. Why? Because it is in motion and not a framed picture hanging on the wall. It is a melody, a rhythm, and not a single note." - Lawrence M. Miller, Management Meditations While perhap

When it comes to safety, we all want to do our best and keep our workers out of harm's way. However, wanting and doing are two different things, and governing safety bodies like OSHA are there to make sure that the "doing" part gets done. In fact, OSHA can come inspect a factory or workfloor without notice. While they aren't trying to trick you, they do want to make sure that people who aren't following the rules are caught a bit off guard so that anything that needs fixed can get done before someone gets hurt. In general, if you're doing what you're supposed to and following the rules (and keeping on top of recent updates) you've got nothing to worry about. However, here are a few things you can do to make sure that your visit goes over smoothly and that you get a stellar review from the organization. Do Your Own Inspections One of the easiest ways to prepare is to do your own inspection or have someone come in and do one for you. The point is that it can be easier to catch things and have a unique perspective when actually walking through and putting yourself in the mindset of someone outside of the company, whose sole concern is safety. This kind of thoroughness will trump looking through a safety checklist and thinking "yep, did that one" every time. The other great thing about a mock inspection is that it will condition/get your workers used to having a third party evaluate them and watch them at work, which brings us to… Prepare Your Employees One problem that can come up throughout the course of an OSHA evaluation is employee behavior. Sometimes, being watched can be nervewracking, and for others it can be insulting to have someone glancing in their direction and scribbling something down on a clipboard. In your mock inspections, you can let people know that it's nothing to worry about and that in the event someone does come in to observe, they can just continue working as normal because they're doing everything right already. Ev

We all know how irritating it can be to lose something we need. Whether we lose something simple such as a pair of nail clippers or misplace the correct size wrench to fix an immediate automobile problem, when something becomes lost or misplaced it results in a loss of productivity. Instead of using the item to meet its intended purpose, we are scrambling around searching for the item causing a loss in valuable time that could be spent doing other, potentially more important activities. The U.S. Marine Corps understands the value of lost production time and has implemented a specific tool control program to help counteract the occurrence of lost tools(tool control program). How the Tool Control Program Works The U.S. Marine Corps utilize the help of many tools to service varying levels of Navy aircraft, in fact there are more than 100 different service maintenance requirements and each service procedure requires its own set of tools. The sheer amount of tools needed to service the differing Navy aircrafts is mind boggling. However, it order to keep tools organized and easily accessible when needed, a specific tool control program was enacted. The program basically involves the usage of customized tool boxes that contain specific tools. The intent is that each tool has a specific location within a certain toolbox, which allows for a quick inventory check to verify that all tools are present when a maintenance requirement is conducted. Then, once the tools have been used, they are placed back into the correct toolbox and into their exact location for the ease of future use. Most of the toolboxes utilize customized cut foam to safely and efficiently cradle the tools. The goal is to make sure all tools are properly put away when not in use and easily found when needed. Since implementing the tool control program, there has been a significant amount of savings in time, space, and money within the maintenance department of Navy aircraft.

Today construction is synonymous with progress and development and hence it is a very common sight to see a number of construction works going on in different regions around the world. Especially in cities where large numbers of sky rises are seen, a lot of activity in the area surrounding the construction site is evident. But to maintain a safety circle around such areas where constructions take place, it is important to cordon off the area so that the public is not inconvenienced by the work going on there. Moreover, in cities, the roads are usually filled with traffic and such construction sites do cause plenty of problems to the smooth movement of vehicles. This is the reason why there are stringent rules in place regarding cordoning off areas, such as construction sites that can be hazardous to the traffic as well as the public on the road. This is why warning tapes are important in construction sites as they help to maintain the precautions needed for safety and protection to the public as well as the traffic on the road. Moreover, with the right kind of messaged printed on them they can be used as a very effective barricade. A variety of safety equipment should be put in place in any constriction site irrespective of the type and size of construction it is. Some of the equipment is meant for the workers involved in the construction while some of the others are to protect the people in the vicinity of the construction site. One such tool that is of utmost importance and mandatory to any construction site is the warning tapes. These tapes also known as danger tapes help in the protection of trespassers, the people walking nearby and the traffic that passes by the site. High visibility, weather friendly and brightly colored, the warning tapes have helped to alleviate the occurrence of accidents and disasters around the construction sites to a great extent. The warning tapes are made of a variety of materials and are available in a standardized set of colors.

Caution signs and yield anti slip floor signs are used for alerting and reminding people in and around workplaces, walkways and related areas to exercise caution when walking in these places. These self adhesive vinyl signs are sub-surface printed. They are also laminated by a protective sheath. This protective layer is a non- slip vinyl surface having a rough and pebbled texture. This gives the sign extra durability against heavy foot traffic. The yield anti slip floor signs has a self-adhesive back with an easy-to-peel liner. Due to this, the sign can easily adhere to smooth, clean and moisture free surfaces. Often, workplaces do not allow signs to be placed on walls and ceilings. They are either inaccessible, or it is against the rules, due to safety issues. To solve this problem, floor signs and floor stands come in handy. Both these types of signs are very easy to use and are also portable and lightweight. Floor supervisors can move these around to get the necessary messages across to workers, visitors and guests.

Safety in foreign countries is way below the standards of the USA, but you can actually find the they exact same problem of wiring and code violations maybe even in your own house or work. As may works cut corners in the hope to speed up the project not really caring about the purchaser. It is very disheartening that in spite of several laws, codes and stipulations by the government, we are witnessing so many accidents. The need of the hour is to spread safety awareness so as to instil confidence in people that the government is very clear about enforcing all laws and regulations to avoid accidents. The main focus areas are homes, where gadgets like LPG stoves, induction heaters and microwave ovens, if not used safely, could lead to serious accidents. The international precautionary indication is that LPG is strongly blended with smelling agents so that leaks are detected, but due to a lack of knowledge and awareness, timely action is not taken, resulting in nasty accidents and loss of lives. Use of substandard electrical wires and switches, inserting wires into sockets without plugs and improper earthing are the main reasons for accidents due to electricity. It is advisable to use appliances of standard makes and which are BIS marked. The placing of air conditioners in the correct positions and using non-flammable switch boxes would avoid mishaps. The use of ELCBS and flame-proof wiring will assure us of safety from electric shocks at homes. Safety audits Safety in schools is of primary importance. Playground equipment, swimming pools, auditoriums and laboratories are to be professionally managed. Periodic inspections and safety audits are to be conducted by accredited third parties and the reports communicated to parents so as to reassure them that their children are in a safe atmosphere. Lab equipment and hazardous chemicals are to be handled after thorough training. Vehicular traffic involving children has to be monitored closely. Safety levels in hospitals are

Arc flash is a problem that can cause enormous property damage and even loss of life. It is when an electric current jumps a gap between phases or a fault in the terminals. This electrical arc contains enough juice and heat to turn everything in the vicinity to a plasma projectile, and creates a pressure wave capable of blasting a person across a room! Knowing the potential threat arc flash poses, it is important to know arc flash protection guidelines as dictated by OSHA , NFPA 70e, and IEEE 1584. This includes tooling, PPE, and all standards for proper arc flash labels for proper category rating. Arc flash injuries and property damage can be prevented. You need to properly equip your workers with the correct personal protective equipment (PPE) and training information. The other day, I was looking online for examples of arc flash accident videos, and I came across this one (WARNING: This video is pretty graphic - it's not fully known whether the guy in this video was okay or killed, which perfectly displays how dangerous arc flash really is):

By Michelle Graham on March 7, 2017 It seems like everywhere you go someone is advocating going gluten free. Gluten free products are showing up in even mainstream cafes and restaurants. So, what's the problem with eating gluten? Haven't we been eating this stuff for hundreds of years and people survived okay? According to modern research the effects of eating gluten can take decades before we realize the damage that it has done to our digestive system. The main issue begins in the stomach where, if there is insufficient acidity present, the gluten protein chain cannot be broken apart into its individual amino acids. The gluten then passes into the small intestines in one long chain and is akin to an "elephant in your lounge room" as it drags through and over the microscopic villi responsible for absorbing nutrients in your food. In the process these villi are damaged and less nutrient absorption can happen. Over time we end up with a fraction of our former nutrient absorption capacity and the result is chronic malnutrition at a cellular level.