In my R&D of entrepreneurs from around the world, including 1000+ from India, I am very clear that when an entrepreneur starts to do something on his or her own, he has no idea where he or she will end up! But secretly he or she has dreams. He or she has to listen to her own mental drum beats.
This is fundamental concept of business which everyone knows but most of us have only platitude to it i.e. lip service. A manager has to ensure that his team develops an attitude of servicing the customer first and always. Occasional check-ups are likely to bring in surprise that often customers are being treated shabbily on telephone, in correspondence and when they come to your business place. Do check yourself to ensure it is not happening in your business.
A king was walking bare foot in his kingdom and a big thorn wounded him badly. He issued instructions on the spot to his prime minister to carpet the kingdom! The clever prime minister nodded respectfully and next day when the king was in a receptive mood the prime minister offered him beautiful shoes.
I was fortunate to do my MBA in USA in five years, including three years of work experience. I learnt more by walking around, wondering around and observing around.
What I learnt in MBA, it is taught in India equally well if not better. I would strongly suggest, we learn a lot, if our mental antenna is up, when we visit our customers, vendors, associates with an attitude as to what I can learn and not with an attitude that our business is different. Try!
After doing that you can add MBWA after your name!
* Begin with praise and honest appreciation.
* Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person.
* Ask questions instead of giving direct orders.
* Let the other person save face.
* Praise the slightest improvement and praise every improvement.
* Give the other person a fine reputation to live up to.
* Use encouragement.
* Make the other person happy about doing the thing you suggest.
Dr. Kalam is credited with the development and operationalisation of India's Agni and Prithvi missiles. He worked as the Scientific Adviser to the Defence Minister and Secretary, Department of Defence Research & Development from 1992 to 1999. During this period , the Pokhran-II nuclear tests were conducted. Dr. Kalam held the office of the Principal Scientific Advisor to the Government of India from November 1999 to November 2001.
The movie Last Samurai is an amazing movie that will give insight into the Japanese psyche and a way to imbibe the "Samurai Spirit." The word Samurai means to serve.
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Using the articles "a" or "an" is often tricky because there are no exact rules on usage. It mainly depends on how the word is pronounced and how the first letter of a word sounds when deciding which one to use. However, here are a couple tips to help decipher which is more appropriate in a sentence.