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Sara Thompson

7 Things You Should Know About Service Design | EDUCAUSE - 0 views

www.educause.edu/...239113

education teaching instruction prof-dev to-read

shared by Sara Thompson on 08 Dec 11 - No Cached
  • Sara Thompson on 08 Dec 11
     
    PDF or Epub: "Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users interact with other people or the environment, service design enables an organization to run smoothly, provide the best service to its users, and reduce the kind of situations that that can generate complaints. It has been effective in traditional customer-centric industries like retail and hospitality and is now seeing use in areas like healthcare, public services, and educational services. Even as it leads to improvements in services and spaces, service design maximizes limited resources and increases accountability, and many of these benefits bear directly on the processes and spaces designed for learning."
Sara Thompson

Reflections on year one at PSU | Information Wants To Be Free - 0 views

meredith.wolfwater.com/...reflections-on-year-one-at-psu

info-literacy instruction assessment people libraries professional management

shared by Sara Thompson on 21 May 12 - No Cached
  • I worked with a task force to develop learning outcomes that describe the breadth of our library instruction program
  • I talk about this, and our model, in the most recent Adventures in Library Instruction podcast.
  • I’m now working with our distance learning librarian and our newly-hired instructional designer to develop a two-tiered model for deploying learning objects (one for students to drill down to just the content that meets their information need and the other for faculty to easily embed learning objects — with suggested assessments and lesson plans — in their courses).
  • ...3 more annotations...
  • I’ve really worked with my direct reports to support them and help them find projects and foci that make them feel effective and give their job coherence
  • creating a guide on assessment techniques.
  • But some of the things I was asked to accomplish in my first year (like building a culture of assessment!) really required someone with significant political capital.
  • Sara Thompson on 21 May 12
     
    Summary of her first year as head of library instruction, creating a new program, assessment, lessons learned. 
Sara Thompson

NCSU Libraries Mobile Scavenger Hunt: RIS: NCSU Libraries - 0 views

www.lib.ncsu.edu/...scavenger.php

libraries training instruction evernote apps examples assignments

shared by Sara Thompson on 23 Aug 12 - No Cached
  • The NCSU Libraries Mobile Scavenger Hunt is designed to allow maximum mobility of student teams as they explore the library, while the librarians hosting the hunt keep score in real time from a central location. Each team is supplied with a clue sheet with 15 questions about the library and its services, a map of the library, and an iPod Touch for entering clue answers. Students are given a brief introduction to the activity and its rules, as well as basic instruction in use of the iPod and relevant apps, before being sent off to answer their clues. Teams are allowed 25 minutes to explore the libraries and answer the questions before returning to the starting location to review correct answers, learn which team won, and receive prizes.
  • The teams' iPod Touches are equipped with the Evernote multimedia note-taking application, which the teams use to submit text- and photo-based answers to the clues. Each team's Evernote account is shared with a master account monitored by the librarians running the show; through the Evernote web or iPad app, librarians can see each team's notes in real-time as they are created. Scorekeeping is performed using a Google Spreadsheet, which is configured with the expected answers for each question. As teams submit their notes, the librarians are able to mark which questions were answered correctly by modifying the corresponding spreadsheet cells. Scores are tabulated automatically based on which questions are marked correct.
  • NCSU Libraries Mobile Scavenger Hunt: information for instructors4 Complete implementation documentation (pdf)5 Sample introduction slide show (pdf)6 Sample scavenger hunt questions (pdf)7 Scoring sheet template (Google spreadsheet)
  • Sara Thompson on 23 Aug 12
     
    "The NCSU Libraries Mobile Scavenger Hunt is an interactive, technology-rich way to introduce students to the library. Developed in response to student and instructor feedback collected in 2010-2011, it leverages the motivating power of situated learning and the fun of team game dynamics to orient students to the Libraries' spaces, promote the use of emerging technologies, and foster confidence in using the Libraries' collections. The activity is run using iPod Touches and several free apps and online tools. Students answer Scavenger Hunt questions using Evernote, a free app for multimedia note-taking, which is installed on the iPod Touches distributed to the Scavenger Hunt teams. Librarians are able to monitor students' answers in real time as they are entered into Evernote, keeping score on a Google Docs spreadsheet."
Sara Thompson

Lesson Plans - Digital Writing and Research Lab - 0 views

lessonplans.dwrl.utexas.edu

assignments teaching courses instruction instruction-design examples presentations

shared by Sara Thompson on 28 May 12 - No Cached
  • Sara Thompson on 28 May 12
     
    "The DWRL is pleased to share our library of innovative technology-based lesson plans and classroom assignments created by DWRL Instructors. Our new online database features a wide assortment of lesson plans and assignments employing a number of technologies. The lesson plans address a broad spectrum of pedagogical activities-from initial brainstorming to electronic peer review, from interactive visual rhetoric lessons to collaborative multi-media online publications; the site also features lesson plans suitable for time spans as short as a single class and as lengthy as semester-long projects. Also, be sure to visit the DWRL's Blogging Pedagogy site which features an ongoing series of weekly interviews with individual instructors about their technology-based assignments, allowing for a more in-depth and personal look at our featured lesson plans."
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