Social Media Do’s
Be Professional – Talk the way you would talk to real people in professional situations.
Be Courteous – Be sure to listen & ask questions.
Be Accurate – Check your facts before you post and provide supporting sources if necessary.
Be Useful – Add content because you have something interesting to say, not for the sake of regular posting.
Be Intelligent – Provide some value. Don’t talk down. Offer insight.
Be Conversational – Avoid overly pedantic or “composed” language. Don’t be afraid to bring in your own personality.
Be Non-confrontational – If you disagree, do so respectfully
Be Prompt – If you need to moderate or respond to a comment do so as quickly as possible
Be Identifiable – Use your real name and do not post anonymously.
Be Transparent – Disclose that you work for the library if this is relevant and be honest & truthful.
Social Media Don’ts
Don’t Share Secrets –If you aren’t sure you can disclose something, just don’t do it. Think about privacy, confidentiality and permission to use other people’s content.
Don’t Bad Mouth – Keep the language clean & avoid slamming people or companies.
Don’t Complain – If you don’t have anything nice to say, don’t say anything at all.
Don’t do Stupid Things – If it doesn’t help the Library or our community, don’t do it.
Don’t Defame – Show everyone respect.
Don’t Forget your day job –Social Media can consume you so don’t forget your other duties. Moderate, balanced use is essential.
Joanne S on 22 Nov 12Welcome to Wikis in Plain English. These four friends are going on a camping trip. They need to bring the right supplies because they're backpacking. The group needs to plan and plan well, so coordination is key. They're all computer users, so they start planning with an email. It's start with one, but then becomes a barrage. Email is not good at coordinating and organizing a group's input. This is the old way - Booo! The important information is scattered across everyone's inbox. This isn't coordination! Let's start over. There is a better way. It requires using a website called a wiki. Using a wiki, the group can coordinate their trip better. This is the new way - yaay! Most wikis work the same. They make it easy for everyone to change what appears on a webpage with a click of a button. It's as easy as erasing a word and rewriting it. The buttons are really important. There are two that are essential. They are "edit" and "save", and they are always used together. Let's see them in action. Here are our camping friends and here is a wiki website. Like all wikis, it has an edit button. Clicking this button, transforms the webpage into a document. All you have to do is click it and the webpage becomes a document ready for editing. Editing the page means you can add or remove words or change how they look, just like writing a letter. Once you're finished editing, you click save and the document becomes a webpage once again, and is ready for the next person to edit it - easy! Edit - Write - and Save. Using this process, a group can coordinate more easily. Let's apply this to our camping friends, who need to bring the right supplies. Mary signs up for a wiki site and then sees the new site for the first time. She clicks the edit button to get started. She creates two lists for camping: What we have and what we need. Under "we have" she lists the things she will bring: A cooler, stove and flashlight. Under "we need" she lists items