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Pedro Gonçalves

A List Apart: Articles: A Modest Proposal - 0 views

  • a prudent client—the kind you really want—will choose a web partner on the strength of the entire package. Doing otherwise, selecting on a matrix of numbers, dates, and line items, is an exercise in foolishness, akin to buying a car without knowing the make and model. Relationships, even in business, are founded on and strengthened by mutual compatibility. Proposing to work together on a project is remarkably similar to proposing marriage (despite the obvious and important differences): it ought to be a decision based on both emotion and reason, supported by a high degree of trust. In writing a proposal, you are making the case for the appropriateness of your new life together. These early, hesitant steps toward knowing one another better are crucial.
  • At some point later in the document, include the contact information for a few of your best clients. References reassure the reader that you are who you claim to be. You might also wish to provide a brief overview of some previous projects similar to the project on which you are bidding. Business is as much (if not more) about people as it is about dollars and cents, deliverables and timelines. If your company is difficult to relate to because your proposal is generic, it shouldn’t surprise you when you are inevitably forgotten.
  • Meticulously evaluate every client before issuing a proposal. Once you do, don’t panic if they walk because you stuck to your philosophical guns. You just saved yourself bucket-loads of stress and misery.
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  • Under-promise. Don’t commit to anything you can’t deliver. It’s better to lose a project by leaving yourself room to over-deliver than to boast of your prowess only to find yourself in the weeds later. Managing expectations is critical to having happy clients.
  • Have a template, but don’t be a slave to it. Reuse language about your company, but focus on making the parts unique to this project shine. Proposals ought to be preceded by a period of getting to know the client. Use that knowledge to shape the language, tone, approach, and content. This proposal may be shown to people you haven’t met personally, so make sure it conveys who you are without your presence.
  • Shorter is better. Superfluous examples, references, and blathering on about “capabilities” are easily identified as boilerplate and possibly even a bit desperate. Make the client feel special.
  • Why should you be selected for this project? Because you’re the cheapest? The quickest? Because you promise to do more than the other guys? Maybe. Sometimes those are the reasons, but they’re also the levers you least want to rely on pulling. Website design and development are services and not, on the professional level, commodities. Providing a commodity is an exhausting, unsatisfying, deadening experience.
Pedro Gonçalves

Cultural factors in web design | Feature | .net magazine - 0 views

  • Some cultures are High Context. This means most communication is simply understood rather than explicitly stated. These cultures have a much higher tolerance for ambiguity and understatement. You could say that, in a High Context culture, the responsibility for understanding rests with the listener and it’s left to them to divine deeper meaning from the conversation or statements coming at them.
  • Low Context cultures, on the other hand, are much more explicit and often rely on directness and true feelings to communicate.
  • In these types of cultures, the responsibility for understanding is on the speaker to convey their ideas clearly and without ambiguity.
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  • I propose we use cultural variables to show the appropriate content for specific groups of users in the same way that we use media queries to show content according to viewports or breakpoints.
  • Slow Messaging cultures are more easygoing about the speed at which messages and information travel. Fast Messaging cultures demand that information travels quickly and efficiently.
  • High Power Distance societies tolerate a high level of authority in their leaders, and their orders are often unquestioned. Symbols of this power are important. On the other hand, Low Power Distance societies have bosses that are much closer to their employees in power levels, and instructions can be debated or challenged.
  • How do we make our fellow humans comfortable with our interfaces and site? Start using cultural queries in our designs.
Pedro Gonçalves

The United Nations Could Seize the Internet, U.S. Officials Warn - 0 views

  • Several emerging countries are rallying behind a campaign to have the International Telecommunications Union, the U.N.'s global standards body for telecommunications, declare the Internet a global telecommunications system, U.S. officials testified on Thursday before the House Subcommittee on Communications and Technology. Led by China, Russia, India and now Egypt, which recently launched its own proposal, such a move would allow state-owned telephone networks to expand into VoIP. It would also give them the opportunity to charge fees for Internet service - and put the Internet at the mercy of international politics.
  • "[Russia and China] have a concept that they call 'information security,' the ambassador told Rep. Ed Markey (D - Mass.). "Their concept of information security is both what we would call 'cybersecurity' - the physical protection of their networks - but it goes beyond that to address content that they regard as unwanted. I think as much as anything else, the base motivations that Russia and China have involve regime stability, regime preservation, which for them involves preventing unwanted content from being made widely available in their countries."
  • ICANN Vice President and Google Chief Internet Evangelist Vint Cerf told Congress he's concerned about any number of efforts by international bodies - the ITU being just one of several - to seize control of the world's Internet policy agenda.
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  • "The process of involvement in the United Nations has one unfortunate property: that it politicizes everything," Cerf told Walden. "All the considerations that are made, whether it's in the ITU or elsewhere, are taken and colored by national interests. As a long-standing participant in the Internet Architecture Board and the Internet Engineering Task Force, where we check our guns at the door, and we have technical discussions about how best to improve the operation of the Internet, to color that with other national disputes which are not relevant to the technology, is a very dangerous precedent. That's one of the reasons I worry so much about the ITU's intervention in this space."
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