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Time to be Frank » My Thanksgiving Message Image representing Comcast as depicted in Crun... Image by via CrunchBase An Excellent Message ! Frank Eliason [Comcast Cares] My Thanksgiving Message November 27, 2008 Today is a day we all look back at the past year to say thank you for what the last year has brought us. Seems to be a little cliche, especially this year with the financial condition of the world. I am sure many people are having a leaner thanksgiving due to economic conditions. I think of these individuals every day. So I ask when you are saying your thanksgiving prayers please think of those that are less fortunate. If you are not religious, just some kind thoughts for others. We know that they will be back on their feet.

Zemanta !Back in February 2008 Business Week had a story by Jeff Jarvis called "Love the Customers Who Hate You." I loved the overall theme of the article. At the time I just started in my position as the manager of digital care. I saw the great potential to turn detractors into evangelist, but more importantly I recognized that we can learn a lot from these Customers and make the feedback actionable. This article was the first to enlighten me that my new role was truly the convergence of PR, marketing and Customer Service.

This morning I recieved a call from 302 336 7401 Twice ! My Cell Phone Provider is AT&T ! The call was an advertisement for another provider it was a JUNK Call ! I decided to call AT&T and report the number ! Now -the call to their Tacky Tech Support I timed it ! Total time 20 minutes ! The first five minutes were in their Voice Activated Voice Mail Jail ! Finally a rep got on the phone and we played 20 questions ! Result no result ! He did say Friday and Monday were their busy days ! Do I care no! Now If I had a I Phone and was using it for business I might be angry ! I don't have an I Phone so as a member for the Unwashed I just didn't get first class service just the Party Line !

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Disqus Adds FriendFeed Integration-to Follow Fred Wilson Author Seth Godin at PDF 2007 Image via Wikipedia Why I follow Fred Wilson ! http://fredwilson.vc/ This article on http://disqus.com/ is written by Mr Wilson A master at Content Creation. Fred Wilson and Seth Godin http://sethgodin.typepad.com/ both have the ability to capsulize. capsulize - put in a short or concise form; reduce in volume; "capsulize the news"! It is a skill mostly prevalent in Poetry. I use Disqus and am currently having this site rebuilt and it is not installed yet ! I miss it but still have access to post with Disqus on other sites ! Mr Wilson an investor in many applications like Glue from Adaptive Blue always states his position in an article, if he is an investor in the Application discloses the fact ! Personally if what he is reviewing is a good product I really don't care who owns it but he is probably right other wise you play "Ok With Corrections!" Mr Wilson's Wife has created a great content platform http://gothamgal.blogs.com/ My wife follows it on Tabbloid a free service from Hewlett Packard tabbloid_2009-01-10_0901-gotham-gal2 I also have her feed in my Gmail -Gotham Gal's blog belongs in a newspaper it a true social media vehicle! I hope find following my reads intersting since I am a a Man Of Good Taste and absorb good content with Gusto ! You can also find me at link below http://msandler.tumblr.com/ MarshalSandler.com is a playground of ideas, introductions, and synergies. Marshal exhibits a blogging style that is less about tamping out his thoughts and more about the juggling, rearranging, juxtaposing, and syndicating of the content of other people and companies - a communications cubism of sorts. There's no room for crap, but there is plenty of room for friendly people with interesting ideas. Marshal's day is the search for new technologies, new ideas, new relationships, and new things to curse happily about. So, participate. Cut bait.

Time to be Frank » A Rebel with a Customer Service Cause? This is a very Interesting post by Frank Eliason of Comcast Cares- re Critics Time to be Frank » A Rebel with a Customer Service Cause?. Related articles by Zemanta * Twitter for Customer Service Enhanced by Zemanta Stumble It!

Image via CrunchBase, source unknown This is a prime example of customer service ! Service is slowly disappeared from our economy ! Frank Eliason wrote an excellent article in his blog on customer service http://www.eliasonfamily.info/blog/ Recently Naomi and I bought the new Phones from LG Take a good look at the exceptionally eye-catching Vu™. Not only does it have a sleek exterior, but you can play with all the toys you have at home on-the-go. You'll love having the ability to browse in HTML and access email, games, and music. http://www.lgmobilephones.com/phone.aspx?id=1018 We did not go to the AT &T store but a a Franchise location the customer service was excellent today there is no business with out customer service ! It motivates us to spread the word ! Nice of Chris to take time to acknowledge the kind supplier response ! Click below Waterfield On The Web ! Waterfield -http://www.sfbags.com/ I'm so grateful to Jared Goralnick of SET Consulting who turned me on to the Waterfield bags on a recent visit to my town. I bought the VertiGo bag with a Mambo laptop sleeve case to go inside, and I bought the shoulder straps with D rings. What's really cool about the experience was that the people from Waterfield emailed me shortly after the order to say that they were missing a piece of material and that the order would be delayed by a day or two. I wrote back and thanked them, and then they wrote back and chatted me up a bit. I loved it. I felt like they really cared who was buyin

Time to be Frank » So Much to Say So Little Time So Much to Say So Little Time December 7, 2008 I have had 3 posts I having been trying to get the time to put together, but it just seems to be tough finding the time to do it right. I want to write about the automotive requests for bailout. Sorry @ScottMonty, but I think bankruptcy is probably the only answer, especially for GM. I also wanted to post a cool presentation on engagement in social media. Of course that is an easy one to embed, I just have not gotten around to it. So I apologize for being so busy. Today's post is really just a random vent. Partially due to changes in society and the way sometimes people over react. Now before I vent about what occured I want to say that I actually love the day care that we take Robyn and Lily too. They are Children of America. In the past we used Malvern School which we really found to be horrible. After investigating numerous options we did come to the realization that Children of America was the right choice. Even after today I still firmly believe that. We also like everyone of the teachers, including the one that this post is about. The director of the center is phenomenal, which is not a compliment I would pay to many people. She is a strong leader and a Customer advocate. She also is great at dealing with the parent, kids and employees. Frank Eliason Time to be Frank » So Much to Say So Little Time. Reblog this post [with Zemanta]

August 28, 2008 BackType - Blog Archive » Introducing BackType Filed under: - Tags: Advertising, Blog, Comment, Google, On the Web, Social media, TechCrunch, Tools, Twitter, Web search engine, Weblogs, Website, WordPress, World Wide Web, Yahoo - Digtital Move's @ 7:31 am Image via Wikipedia Very interessting new Site !  Description from  site below ! INTRODUCING BACKTYPE BackType is a website that lets people find, follow and share comments from across the web. Comments play an important role in social media; there are millions of comments written every single day. BackType's technology crawls and indexes millions of comments so you can search them by topic or follow those written by the people you care about. BackType - Blog Archive » Introducing BackType.

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For Sale: Customer Activism in a Web 2.0 Era November 17, 2008 I am a firm believer that Customer Service and public discussions on the web will be an alternate channel similar to phone, email, or chat. At the same time I was not surprised to learn that the Consumerist on Friday announced that their parent company, Gawker Media, was putting the web property up for sale. Recently Get Satisfaction started a pay program to provide more control to companies. Will websites such as these ever be a profitable place? Are they even needed with all the blogs and other website out there?

Time to be Frank » The Holiday Spirit Excellent Holiday Thoughts ! from Frank Eliason "I realized this weekend that we sometimes forget the meaning of this time of year. I do not mean the religious connotation that comes from Christmas or Hanukkah. I mean the giving spirit and togetherness before the winterfest really takes place. Most people in the winter spend more time in the house and not as much visiting family and loved ones. From November to December this is really about family and friends. Unfortunately when I was driving on Friday and I heard a few news reports that certainly did not have this meaning. Most of you have heard of both of the incidents by now: The trampling to death of an employee at WalMart and the shooting at Toys R Us. Have we truly lost sight of what this time of year is about?"