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Turning Financial-Aid and Admissions Staffs Into an Enrollment Team - Head Count - Blog... - 0 views

chronicle.com/...38575 higher education admissions
shared by durhamls on 01 Jul 14 - No Cached
  • Training admissions and financial-aid staff members to do one another’s jobs can be a challenge, but it can make for a smoother enrollment process for students and their families.
  • We trained all financial-aid counselors to fill the role of admissions counselors during prospective-student visits.
  • n turn, admissions counselors were taught how to give financial-aid estimates and walk families through the financial-aid process. They learned more about the Free Application for Federal Student Aid and student-loan opportunities.
  • ...1 more annotation...
  • That allowed for a seamless admissions visit for students and their families, no matter what counselor they met with. A family could get admissions and financial-aid information in one meeting without being shuffled between offices.
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How One University Helps Student-Aid Recipients Make Good Choices - Head Count - Blogs ... - 0 views

chronicle.com/...38711 tuition higher education
shared by durhamls on 01 Jul 14 - No Cached
  • The university’s goal is to minimize student borrowing and ensure that students who do borrow take out the best available loans
  • The university would like to start doing loan counseling annually, so that borrowers are never surprised to see their cumulative debt.
  • The office monitors the purchases high-need students make on their student accounts. If the charges are unusually high, the university will freeze the account until the student talks to a financial-aid counselor about what is going on.
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  • what financial-aid office wouldn’t prefer talking students out of a financial mistake to helping them recover from one they already made?
  • Duke also assigns each student to the same financial-aid counselor for all four years on the campus. When the office needs to reach out to the student, the communication comes from that person rather than a general financial-aid email address.
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