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The designers would think, “First, we’ll tell them the common concerns about heat, to make sure everyone knows them. Then we’ll tell them what our own research shows about the heat and why it’s not a big deal. Then we’ll tell them how to respond to heat objections, and finally we’ll let them practice with a scenario.” Why did I label this “boring and inefficient?” The learners have to trudge through many screens before they finally get to use their brains. Some people already know the stuff presented on the many screens. The how-to info is presented immediately before the scenario, making the scenario a simple check of short-term memory.

Technology celebrates connectedness, but encourages retreat.

The phone didn’t make me avoid the human connection, but it did make ignoring her easier in that moment, and more likely, by comfortably encouraging me to forget my choice to do so.

The more distracted we become, and the more emphasis we place on speed at the expense of depth, the less likely and able we are to care.