A number of Canadian public libraries are pioneering a new service delivery model, which emphasizes collaborative service development and delivery, with library staff and the communities the library serves. Through this community-led service framework, library staff work with communities to understand their needs and deliver services that meet those needs, often devoting significant time outside the library walls. This article highlights two Canadian urban libraries which have embraced the community-led service approach, in order to remain relevant in our ever-changing environment.
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