The mission of priSM® (why we exist) is to promote professional recognition of Service Management professionals based on their experience, educational achievements and professional activities.

SFIA helps employers at all stages of the skills management cycle: organisational design, resource planning, recruitment, deployment, assessment, development, remuneration.

Here are over three hundred references that the well-read service scientist should be aware of... Category 1: Required (68) Category 2: Recommended (42) Category 3: Review (85), Category 4: Relevant ...

Can anybody point me to good reference sources on "start of the art" thinking for organisation design of IT functions in companies? I've seen "Strategy, Planning & Architecture", split from "Projects & Change" from "Running, Service & Support".

We were just chatting about governance, on facebook. I thought that this might be interesting here too: Governance ought to be at number 12, or so, because the reason for using ITIL is to achieve governance.

I know it's early to start talking about the content and structure of the Knowledge Repository - though I did make some point about possible requirements a while back. However, one very fundamental thing that's lacking from Service Management is a proper ontology.

A service model for the future Complex emerging practices need underpinning structures. There is a need for a 'spinal cord' for the practices to develop and grow. That is the intention of the Adaptive Service Model©. The Taking Service Forward initiative sees the need for a basis for co-creation and crowd-sourcing of future service management best practices.

AXELOS and Publisher TSO have created a comprehensive source of best practice information for all levels of portfolio, programme, project risk and service management adoption.