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Niels Skytte Christensen

#TFT | SDI - 0 views

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    TFT12 (Tomorrow's IT Service Future Today) was the first global ITSM virtual conference. We gave 24 speakers 24 hours to change the way content is consumed forever and that's exactly what they did, achieving 1.2 million social impressions in 24 hours and more than 4,000 views on youtube.
Christian Nissen

The Well-Read Service Scientist - 1 views

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    Here are over three hundred references that the well-read service scientist should be aware of... Category 1: Required (68) Category 2: Recommended (42) Category 3: Review (85), Category 4: Relevant ...
Christian Nissen

SHIFT - Community - Google+ - 1 views

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    Can anybody point me to good reference sources on "start of the art" thinking for organisation design of IT functions in companies? I've seen "Strategy, Planning & Architecture", split from "Projects & Change" from "Running, Service & Support".
Christian Nissen

Back2ITSM - Community - Google+ - 1 views

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    We were just chatting about governance, on facebook. I thought that this might be interesting here too: Governance ought to be at number 12, or so, because the reason for using ITIL is to achieve governance.
Christian Nissen

ITSM Knowledge Repository - Community - Google+ - 0 views

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    I know it's early to start talking about the content and structure of the Knowledge Repository - though I did make some point about possible requirements a while back. However, one very fundamental thing that's lacking from Service Management is a proper ontology.
Christian Nissen

Taking Service Forward - 0 views

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    A service model for the future

    Complex emerging practices need underpinning structures. There is a need for a 'spinal cord' for the practices to develop and grow. That is the intention of the Adaptive Service Model©. The Taking Service Forward initiative sees the need for a basis for co-creation and crowd-sourcing of future service management best practices.
Niels Skytte Christensen

AXELOS - Google+ - 1 views

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    The Google+ site for Axelos
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