11 Ways How Digital Transformation Can Make Your Business Customer-Centric - 0 views
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chrismcdonald423 on 25 Apr 21Customer experience pioneers are reported to have enhanced top-and bottom-line growth when compared with enterprises that haven't focused on customer experience transformation. For the enterprises who have focused on CX,the customer and business pre-requisite of empowering and reliably conveying "digital-first but not digital-only" multichannel experiences implies that to viably enrich the customer experience, digital transformation is an imperative. Drawing from two decades of experience and lessons learnedin the tech ecosystem while dabbling with the additional verticals of sales and marketing, in this article, I have detailed 11ways in which acquiring digital transformation services makes a business more customer-centric.