1. logged on as Windows XP user centrimadmin 2. installed Diigo toolbar 3. logged out 4. logged on as Windows XP user cnh1 with admin privileges 5. opened IE 6 6. no problem with the user's default home page 7. progressed to http://www.adobe.com/shockwave/welcome 8. crash:
* Diigo toolbar 3.1.4 * Internet Explorer 6.0.2900.5512.xpsp-sp3-gdr-080814-1236 * Windows XP Professional Version 2002 Service Pack 3 * Adobe Flash Player 10,0,12,36 (upgraded from 6,0,88,0) * Adobe Shockwave Player 11.0.3r470 * Windows XP user cnh1 with documents and settings on D: * policy settings (not my own) are effective * policy does at least prevent upgrade to IE 7.
Since uninstalling Diigo 3.1.6.4 IE has become stable for the user.
Postscript: local reference for the issue is [sussex.ac.uk #35453].
1. logged on as Windows XP user centrimadmin
2. installed Diigo toolbar
3. logged out
4. logged on as Windows XP user cnh1 with admin privileges
5. opened IE 6
6. no problem with the user's default home page
7. progressed to http://www.adobe.com/shockwave/welcome
8. crash:
Error signature
EventType : BEX P1 : iexplore.exe P2 : 6.0.2900.5512 P3 :
48025225
P4 : DiigoToolbar.3.1.4.dll P5 : 1.0.0.1
Mentioned in the Microsoft error report but not subsequently found:
D:\DOCUME~1\cnh1\LOCALS~1\Temp\WER3623.dir00\iexplore.exe.mdmp
D:\DOCUME~1\cnh1\LOCALS~1\Temp\WER3623.dir00\appcompat.txt
= Environment =
* Diigo toolbar 3.1.4
* Internet Explorer 6.0.2900.5512.xpsp-sp3-gdr-080814-1236
* Windows XP Professional Version 2002 Service Pack 3
* Adobe Flash Player 10,0,12,36 (upgraded from 6,0,88,0)
* Adobe Shockwave Player 11.0.3r470
* Windows XP user cnh1 with documents and settings on D:
* policy settings (not my own) are effective
* policy does at least prevent upgrade to IE 7.
Since uninstalling Diigo 3.1.6.4 IE has become stable for the user.
Postscript: local reference for the issue is [sussex.ac.uk #35453].
To Top