Although my question seems to be scary, there i a little reason for putting it! I'm a little familiar with the difference of goal of using a ticket sytem used for helpdesk and forum. I understand too, a normal forum thread not same as a ticket thread. But, in connection with my ealier question about DiigoLab
If there is no strict distinguished possibility to handle a general discussion and the technical problems which latter would be solved by a tickect sytem feature which enable to close a thread when it is solved...the forum may become increasingly unembraceable as the topics grow.
suggestion: Probably, it would be applied a coloured or not or combo-dropdown + information field named 'ToDo' or 'Tasks' (chooseable: unanswered yet, hanging, on ToDo, solved...) put on to the forum header.
and also would be combined with a similar new chooseable drop-drow combo field on the forum header (rather than tags view) more simply for directing the goal of change of highlighting dicussed at topic: New highlight colors Re: http://groups.diigo.com/Diigo_HQ/forum/topic/144
Very good points here. Thanks very much for actively thinking along and sharing! Really appreciate it :-)
We have an internal tracking system for feature / bugs, etc, but not in a forum env't. Will discuss more here.
However, while this is a very desirable feature, we need to carefully juggle our development priorities, given our limited resources. Do we spend our time on mission-critical features development, vs. a desirable enhancement but much less direct impact to Diigo growth? Good challenge to us :-)
My programmer mind went a little far, I understand your concepts. Even so if you have sufficient capacity for it your system may be really more refined and truly in profession of using the best abilitiies of (Aadobe & Google NoteBook. etc) combined in one!
maggie_diigo wrote: > Hi, > > Very good points here. Thanks very much for actively thinking along and sharing! Really appreciate it :-) > > We have an internal tracking system for feature / bugs, etc, but not in a forum env't. Will discuss more here. > > However, while this is a very desirable feature, we need to carefully juggle our development priorities, given our limited resources. Do we spend our time on mission-critical features development, vs. a desirable enhancement but much less direct impact to Diigo growth? Good challenge to us :-)
started by iplnts on 16 May 07
Although my question seems to be scary, there i a little reason for putting it!
I'm a little familiar with the difference of goal of using a ticket sytem used for helpdesk and forum. I understand too, a normal forum thread not same as a ticket thread.
But, in connection with my ealier question about DiigoLab
http://groups.diigo.com/Diigo_HQ/forum/topic/413
If there is no strict distinguished possibility to handle a general discussion and the technical problems which latter would be solved by a tickect sytem feature which enable to close a thread when it is solved...the forum may become increasingly unembraceable as the topics grow.
suggestion: Probably, it would be applied a coloured or not or combo-dropdown + information field named 'ToDo' or 'Tasks' (chooseable: unanswered yet, hanging, on ToDo, solved...) put on to the forum header.
It can be also coupled with to help and improve the perspicuity of threading
discussed at topic: Threaded Annotation
Re: http://groups.diigo.com/Diigo_HQ/forum/topic/337
and also would be combined with a similar new chooseable drop-drow combo field on the forum header (rather than tags view) more simply for directing the goal of change of highlighting
dicussed at topic: New highlight colors
Re: http://groups.diigo.com/Diigo_HQ/forum/topic/144
Thanks for your considering.
Very good points here. Thanks very much for actively thinking along and sharing! Really appreciate it :-)
We have an internal tracking system for feature / bugs, etc, but not in a forum env't. Will discuss more here.
However, while this is a very desirable feature, we need to carefully juggle our development priorities, given our limited resources. Do we spend our time on mission-critical features development, vs. a desirable enhancement but much less direct impact to Diigo growth? Good challenge to us :-)
My programmer mind went a little far, I understand your concepts.
Even so if you have sufficient capacity for it your system may be really more refined and truly in profession of using the best abilitiies of (Aadobe & Google NoteBook. etc) combined in one!
maggie_diigo wrote:
> Hi,
>
> Very good points here. Thanks very much for actively thinking along and sharing! Really appreciate it :-)
>
> We have an internal tracking system for feature / bugs, etc, but not in a forum env't. Will discuss more here.
>
> However, while this is a very desirable feature, we need to carefully juggle our development priorities, given our limited resources. Do we spend our time on mission-critical features development, vs. a desirable enhancement but much less direct impact to Diigo growth? Good challenge to us :-)