Diigo Tech Support? Where? - 22 views

• 
  #1 Mark Nelson on 06 May 07

   

  So for the last week when i diigo a web page i've been getting this error message in the diigo pop-up window, where I would normally be able to see other people's comments, etc., saying "Sorry, the page you requested was not found.
  
  Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Diigo, try visiting the Diigo home page"
  
  Other than that message, everything seemed to be working fine, when I clicked save it said page saved, so I just shrugged and moved on.
  
  Then today I went back to a page to see a highlight, and it wasn't there. Damn.
  
  So now I start looking around for Diigo tech support. I look all over the Help page--no luck. Nothing at all about what to do when your Diigo isn't working right.
  
  Then I start looking for some way to contact someone--anyone(!) at Diigo to ask for help. Very difficult to find anything.
  
  So here I am, hoping that someone can help me solve this--I've become quite dependent on Diigo!
  
  At the same time, I can't help wondering how many other Diigo users encounter a problem and just stop using it, because they encounter the same difficulties I've found between them and a solution, and at some point it just isn't worth the hassle any more.
  
  Help, please. Anyone?

   

  <div class="cArrow"> </div><div class="cContentInner">So for the last week when i diigo a web page i've been getting this error message in the diigo pop-up window, where I would normally be able to see other people's comments, etc., saying "Sorry, the page you requested was not found. <br /> <br /> Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Diigo, try visiting the Diigo home page" <br /> <br /> Other than that message, everything seemed to be working fine, when I clicked save it said page saved, so I just shrugged and moved on. <br /> <br /> Then today I went back to a page to see a highlight, and it wasn't there. Damn. <br /> <br /> So now I start looking around for Diigo tech support. I look all over the Help page--no luck. Nothing at all about what to do when your Diigo isn't working right. <br /> <br /> Then I start looking for some way to contact someone--anyone(!) at Diigo to ask for help. Very difficult to find anything. <br /> <br /> So here I am, hoping that someone can help me solve this--I've become quite dependent on Diigo! <br /> <br /> At the same time, I can't help wondering how many other Diigo users encounter a problem and just stop using it, because they encounter the same difficulties I've found between them and a solution, and at some point it just isn't worth the hassle any more. <br /> <br /> Help, please. Anyone?</div>

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• 
  #3 Maggie Tsai on 08 May 07

   

  Hi ibancorp,
  
  You've come to the right place for Q&A and exchange viewpoints with other Diigo members.
  
  Reading from your note, it seems that you're suggesting that "page comments" not loading in the Diigo pop-up bookmarking window. However, that error message only shows up when a particular page cannot be retrieved in Diigo website, and not related to the pop-up window. So, please advise the following:
  
  1) What browser, and Diigo toolbar version (can retrieve this under the toolbar Diigo>>Help>>About) do you have?
  
  2) Can you please elaborate more where you see that error message - please provide a URL if possible
  
  Meanwhile, I will email you with the latest toolbar for you to give it a test drive.

   

  <div class="cArrow"> </div><div class="cContentInner">Hi ibancorp, <br /> <br /> You've come to the right place for Q&A and exchange viewpoints with other Diigo members. <br /> <br /> Reading from your note, it seems that you're suggesting that "page comments" not loading in the Diigo pop-up bookmarking window. However, that error message only shows up when a particular page cannot be retrieved in Diigo website, and not related to the pop-up window. So, please advise the following: <br /> <br /> 1) What browser, and Diigo toolbar version (can retrieve this under the toolbar Diigo>>Help>>About) do you have? <br /> <br /> 2) Can you please elaborate more where you see that error message - please provide a URL if possible <br /> <br /> Meanwhile, I will email you with the latest toolbar for you to give it a test drive.</div>

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