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Enoch Ling

Diigo server down? CANNOT save bookmarks these two days.... - 206 views

"server down' bug 3.1.6.16 save bookmark Firefox resolved

started by Enoch Ling on 04 Aug 09
  • Enoch Ling
    #1 Enoch Ling on 04 Aug 09
     
    whenever i save a bookmark, i get an error msg as below:



    Diigo: A server error has occurred. Your data may not be saved. Please try again later.
  • Graham Perrin
    #4 Graham Perrin on 04 Aug 09
     
    > "… Please try again later."

    Pages such as http://www.diigo.com/buzz/hot and http://www.diigo.com/tools?client=ff were unavailable earlier, the error messages at those pages suggested sending an e-mail to report the problem. I did so, and for those pages, it seems that normal service has resumed.

    @ Enoch Ling
    @ Gary Theilman

    Has normal service resumed for you?
  • Gary Theilman
    #5 Gary Theilman on 04 Aug 09
     
    Graham Perrin wrote:

    >
    > Has normal service resumed for you?

    I'm afraid it's still doing the same thing.

    I've got a couple of screenshots, if that would help. I'm not sure how to get them to you, though.
  • Enoch Ling
    #6 Enoch Ling on 07 Aug 09
     
    Graham Perrin wrote:
    >
    > @ Enoch Ling
    > @ Gary Theilman
    >
    > Has normal service resumed for you?



    Yep, it resumed normal today, though still lil bit slow.



    p.s. WinXP Pro, Firefox 3.5.2, diigo 3.1.6.16 installed, no diigolet
  • Graham Perrin
    #7 Graham Perrin on 07 Aug 09
     
    Gary Theilman wrote:

    > I've got a couple of screenshots, if that would help. I'm not sure
    > how to get them to you, though.

    Personally, I use Wuala. If you save your screenshots to Wuala you can then paste a link to this topic.
  • Graham Perrin
    #8 Graham Perrin on 13 Aug 09
     
    On 7th August, Enoch Ling wrote:

    > resumed normal today

    @ Enoch Ling
    @ Gary Theilman

    In your estimation, please: is the method of warning for messages such as

    > "Diigo: A server error has occurred. Your data may not be saved. Please try again later."
      — presumably, a banner near the top left of the window of Firefox

    new to version 3.1.6.16 of Diigo for Firefox? In other words, did you ever see that type of banner (with any message) in 3.1.6.13?

    See also

    Concluding comment #10 under All bookmarks made after Aug 3 are gone
  • Gary Theilman
    #9 Gary Theilman on 13 Aug 09
     
    It's actually working okay for me now. As far as I know, I didn't change anything in my browser setup.
  • aabb aabb
    #10 aabb aabb on 19 Aug 09
     
    Suddenly two weeks ago (appr.) I can't add bookmarks using diigo toolbar with right click menu > left click bookmark. I can, however, press the bookmark button in the inline browser and add the link, but if I try to search it it can't be found.... Thus, the indexing is probably malfunctioning. But, what is equally annoying is that this actually works on another computer with IE and mozilla, but not mine. I have reinstalled the 3.1.22. both on mozilla 3.5.2 and IE 8.06100.18813, but in no vain. My friends diigo toolbar is 3.1.616 on mozilla 3.5.2 and still works on the same account. It should be mentioned that my mozilla has had some issues the last week with hangups and process that hang, but this shouldn't explain the same issues with IE.
    I'm gonna try 3.1.6.16 now
  • aabb aabb
    #11 aabb aabb on 19 Aug 09
     
    Update:
    Didn't go for the 3.1.6.16, but reinstalled 3.1.22 on both IE and Mozilla. Now I can use toolbare normally on Mozilla, but doesn't work for IE.... My bookmarks are even indexed through mozilla and can be searched...
    puzzling...
  • aabb aabb
    #14 aabb aabb on 19 Aug 09
     
    Meaning if the user logs into the diigoaccount I am using and uses it, then it works fine for him, but not me.
  • Harold Johanson
    #17 Harold Johanson on 19 Aug 09
     
    I realize that this issue has been going on for some time and that I should have posted before now about my experience...... In any case,

    I am currently still experiencing the same behaviors as noted above when trying to use my Diigo toolbar.

    Behaviors:
    1) when saving a bookmark, the service "loading recommended tags" spins and spins
    2) when I click Okay to save a bookmark, I get the error displayed over my Firefox tookbar: "Diigo: A server error has occurred. Your data may not be saved. Please try again later." (screenshot at: http://www.wuala.com/hjohan/Diigo/diigo_error.jpg) -- BTW in each case I've checked, the bookmark *has* been successfully saved despite the error warning.
    3) when I visit a site that I have already bookmarked, the Bookmark icon on my Diigo toolbar no longer turns red (as it used to) to indicate that I'm visiting a site I've already got in my bookmark collection. I used to rely on that indicator to avoid adding sites to my growing collection that I'd forgotten was already there.

    My details:
    Firefox 3.5.2
    Diigo toolbar version 3.1.6.16
    Windows 7 eval, build 7100

    Thanks for any help you may be able to give.

    Harold J.
  • Graham Perrin
    #18 Graham Perrin on 19 Aug 09
     
    Harold Johanson wrote:

    > I realize that this issue has been going on for some time

    The issue was resolved for the reporter, using Windows XP.

    Again, please post details to a separate topic. Thanks.

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