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Norm Sash

Diigo 5.1.0.32 causing ie9 to crash - 42 views

5.1.0.32 toolbar ie9 crash

started by Norm Sash on 22 Feb 12
  • Norm Sash
     
    Diigo 5.1.0.32 toolbar; ie9; Win 7 Ultimate 64.

    I've been battling this problem for a long time across several computers and wanted to know if anyone else has seen this. For some reason a conflict develops between the Diigo toolbar and ie9 causing ie9 to go into a never ending loop of 'Internet Explorer has stopped working', followed by a window restart, followed by ie crashing again. Only way I can stop it is to kill it in task manager.

    If I disable diigo toolbar in control panel, reinstall it, then it works OK, until "something" happens and the error starts all over again. I haven't been able to figure out any rhyme or reason to what triggers the failure mode, but once it happens, the only way out that I've found is to disable the plugin and reinstall.

    Here's the app crash log:

    Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
    Faulting module name: DiigoToolbar.5.1.31.dll, version: 1.0.0.1, time stamp: 0x4dca43f7
    Exception code: 0xc0000005
    Fault offset: 0x0008b0ef
    Faulting process id: 0x9478
    Faulting application start time: 0x01ccf1a789f398dc
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Program Files (x86)\Diigo\DiigoToolbar.5.1.31.dll
    Report Id: c7f13ac5-5d9a-11e1-a8f9-cc52af8beeb9

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: iexplore.exe
    P2: 9.0.8112.16421
    P3: 4d76255d
    P4: DiigoToolbar.5.1.31.dll
    P5: 1.0.0.1
    P6: 4dca43f7
    P7: c0000005
    P8: 0008b0ef
    P9:
    P10:

    Attached files:
    C:\Users\Norm\AppData\Local\Temp\WERB377.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\Norm\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_9178f798152c25adffbe8ab9f17c55151778880_89f7b4ee

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: c6f43970-5d9a-11e1-a8f9-cc52af8beeb9
    Report Status: 1
  • sandy_diigo
     
    It is a weird issue. No one else has reported this kind of problem.Can you please try to use diigolet currently?
  • Norm Sash
     
    Hi Sandy... I uninstalled Diigo toolbar and reinstalled again and so am not currently experiencing the problem. This is what I have to do everytime it happens... uninstall and reinstall. Are you wanting me to try installing and using diigolet when I experience the problem (without uninstalling the toolbar) to see if diigolet works while the toolbar doesn't?
  • sandy_diigo
     
    I suggest you to use diigolet instead of diigo toolbar.Please uninstall diigo toolbar and install diigolet to see whether it
    works fine.
  • Norm Sash
     
    Thanks Sandy... I can try the diigolet, but the functionality is lower than the toolbar and not as nice to use.

    This crash seems to be a definate problem with diigo toolbar. I've had the crash on ie8, ie9, Vista 32, Win 7 32, and Win 7 64. What I would like is rather than ignoring this problem and just switching to a different product, I would like to help debug the problem with the toolbar to fix it and make your diigo product better. What can we do toward that goal?
  • sandy_diigo
     
    The IE platform is not very friendly for developers. It is hard for us to debug the problem. We have added it to our to-do list with lower priority. Since engineers are very busy with rolling out new version.I suggest you to have a try at the chrome browser and install the web highlighter. There are a lot of powerful extensions on chrome.

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