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KM Anderson

All bookmarks made after Aug 3 are gone - 26 views

started by KM Anderson on 11 Aug 09
  • KM Anderson
    #1 KM Anderson on 11 Aug 09
     
    Hi.
    I really appreciate what I can do with Diigo, but I'm feeling lost because all the bookmarking I've done since August 3 has vanished.

    Nothing seemed different when I was making them, highlighting, etc..

    Are they gone for good or were somehow never logged/made to begin with?

    For what it's worth, in the past month I've updated Firefox when Firefox has prompted me to do so.

    Thanks for any light you can shed on this.

    KMAnderson
  • Graham Perrin
    #2 Graham Perrin on 11 Aug 09
     
    http://www.diigo.com/profile/Kmanderson shows four bookmarks within the past 24 minutes.

    1. Recent tags

    Please review http://www.diigo.com/profile/Kmanderson to see whether any of the recent tags were created at the time of the unfound bookmarks.

    2. Private bookmarks

    Please review http://www.diigo.com/user/kmanderson?tab=4 to see whether any of the unfound bookmarks are present, but unexpectedly private.

    3. Environment

    What's your operating system and version?

    What's your current version of Firefox?

    Are you using Diigolet, or an installed version of Diigo?

    If it's installed, what's the version number of the add-on?

    Do you use any other add-ons?

    4. Advice from Mozilla

    Troubleshooting extensions and themes.
    If you follow this route, you might begin by disabling all extensions other than Diigo.

    5. Identities

    Do you have any Diigo identities other than kmanderson?

    Do you always sign in in the same way?

    Have you used OpenID to sign in?

    You joined on 10 April 2009, not long after the announcement re: Furl. Did you migrate from Furl? If so, did you follow the migration routine at the appropriate point?

    Regards
    Graham
  • Graham Perrin
    #3 Graham Perrin on 11 Aug 09
  • KM Anderson
    #4 KM Anderson on 11 Aug 09
     
    Hi, Graham,

    Yes, it's working today: after I discovered the earlier bookmarks were gone I did some -- a few at a time -- today to see if it was working.

    Your previous note gives me several things to check; I'll do so and let you know.

    Thanks for the ideas above.

    K.
  • KM Anderson
    #5 KM Anderson on 12 Aug 09
     
    Graham Perrin wrote:
    > http://www.diigo.com/profile/Kmanderson shows four bookmarks within the past 24 minutes.
    >
    > 1. Recent tags
    >
    > Please review http://www.diigo.com/profile/Kmanderson to see whether any of the recent tags were created at the time of the unfound bookmarks.
    >
    > 2. Private bookmarks
    >
    > Please review http://www.diigo.com/user/kmanderson?tab=4 to see whether any of the unfound bookmarks are present, but unexpectedly private.

    I checked that; no luck.
    >
    > 3. Environment
    >
    > What's your operating system and version?

    Mac os X 10.4.1
    >
    > What's your current version of Firefox?
    it's 3.5.2 but that update happened today. before then I guess it was 3.5.1
    >
    > Are you using Diigolet, or an installed version of Diigo?
    Installed, I think.
    >
    > If it's installed, what's the version number of the add-on?
    how can I find this out?
    >
    > Do you use any other add-ons?
    Diigo add ons? None that I know of affiliated w/ Diigo.
    >
    > 4. Advice from Mozilla
    >
    > Troubleshooting extensions and themes.
    > If you follow this route, you might begin by disabling all extensions other than Diigo.
    >
    > 5. Identities
    >
    > Do you have any Diigo identities other than kmanderson?

    no, but good question.
    >
    > Do you always sign in in the same way?
    yes; I stay signed in and have the log in page set to remember my username and password; I'm using my own mac
    >
    > Have you used OpenID to sign in?
    no
    >
    > You joined on 10 April 2009, not long after the announcement re: Furl. Did you migrate from Furl? If so, did you follow the migration routine at the appropriate point?

    I was never on Furl
    >
    > Regards
    > Graham
  • Graham Perrin
    #8 Graham Perrin on 13 Aug 09
     
    Subject: version of Diigo during the affected period: probably 3.1.6.13

    On on 2009-08-12 KM Anderson wrote:

    > Diigo toolbar: just updated to 3.1.6.16 (not sure what I was using before
    > but can't have been too old since I joined in April)

    https://addons.mozilla.org/en-US/firefox/addon/2792 currently offers outdated version 3.1.6.13, which was released in December 2008 so it's a fair guess that at the time(s) of the apparent loss of bookmarks, you used 3.1.6.13.
  • Graham Perrin
    #9 Graham Perrin on 13 Aug 09
     
    Subject: meanings of spinners and other 'busy' signs in an already busy and multi-purpose dialogue

    > the spinning cursor (indicating "working") was taking a while to
    > find "suggested tags."

    > Mostly I ignored that and just tagged away. I think I usually
    > ignore that "searching for suggested tags" cursor

    I use Diigolet more often than the installed version of Diigo, but in my experience:

    * it's OK to not wait for suggestions before entering tags.

    > maybe I should have waited. Should I have taken that as a sign to
    > slow down?

    > Maybe it was a signal that I wasn't fully in Diigo

    Spinners and other devices that signify activity/loads may have multiple meanings within a single dialogue.

    Glance for a moment at screen shot 004 (ignore the other shots) at http://groups.diigo.com/Diigo_HQ/forum/topic/43910#14

    To my eye, there's an awful lot going on in a single dialogue (sometimes, too much; in a separate topic it's noted that the dialogue becomes too tall for netbooks and the like). Many things that the local computer must draw from Diigo servers (possibly a variety of databases behind the scenes) to populate the three menus, the varieties of tags etc..

    With that in mind, I'm not certain that a spinner, whilst suggestions are being found, is a sign that suggestions are the only class of data that's not fully loaded.

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