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Kaspr 007

Adding a quick access filter isn't working? - 54 views

bug help Firefox Mozilla

started by Kaspr 007 on 01 Nov 11
  • Kaspr 007
    #1 Kaspr 007 on 01 Nov 11
     
    Hi there.

    When I click to add a quick access filter onto the firefox toolbar It won't allow me to do it. Here is a pic of the blank screen that I get: http://imgur.com/gEhCj

    Any ideas?

    Thanks,
    Kaspr
  • Kaspr 007
    #2 Kaspr 007 on 05 Nov 11
     
    Where is the best place to ask for support related questions such as the one above?

    Thanks,
    Kaspr
  • sandy_diigo
    #3 sandy_diigo on 10 Nov 11
     
    I am looking into this issue.
  • Kaspr 007
    #4 Kaspr 007 on 10 Nov 11
     
    Thanks Sandy,

    I'm using Windows 7 and Firefox 8.0 (same issue in 7.0). When I click the OK button on the blank popup window for diigo it gives me the error "Please input tag(s)!"

    If you need any other info just let me know.
  • sandy_diigo
    #5 sandy_diigo on 11 Nov 11
     
    We have fixed your issue. Please check it again.
  • Kaspr 007
    #6 Kaspr 007 on 11 Nov 11
     
    I updated to diigo toolbar 5.1.0.31, windows 7 and Firefox 8.

    I still cannot add a quick access filter. I am getting the same blank popup and "Please input tag(s)!" error.
  • sandy_diigo
    #8 sandy_diigo on 23 Nov 11
     
    @Kaspr 007 The problem can not be reproduced. Can you please send some screenshot to info@diigo.com?
  • Kaspr 007
    #9 Kaspr 007 on 24 Nov 11
     
    Thanks for your help Sandy. I just figured out it was a conflict with another addon. Download Status bar 0.9.10. I disabled that one and now the diigo toolbar is working.

    Thanks again for your help.
    Cheers,
    Jim
  • sandy_diigo
    #10 sandy_diigo on 24 Nov 11
     
    Happy to know this problem has been solved. If you have experienced any other problems,please kindly let us know.

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