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iplnts

How to close a solved post? - 35 views

discussion feature forum

started by iplnts on 16 May 07
  • iplnts
     
    Hi!

    Although my question seems to be scary, there i a little reason for putting it!
    I'm a little familiar with the difference of goal of using a ticket sytem used for helpdesk and forum. I understand too, a normal forum thread not same as a ticket thread.
    But, in connection with my ealier question about DiigoLab

    http://groups.diigo.com/Diigo_HQ/forum/topic/413

    If there is no strict distinguished possibility to handle a general discussion and the technical problems which latter would be solved by a tickect sytem feature which enable to close a thread when it is solved...the forum may become increasingly unembraceable as the topics grow.

    suggestion: Probably, it would be applied a coloured or not or combo-dropdown + information field named 'ToDo' or 'Tasks' (chooseable: unanswered yet, hanging, on ToDo, solved...) put on to the forum header.

    It can be also coupled with to help and improve the perspicuity of threading
    discussed at topic: Threaded Annotation
    Re: http://groups.diigo.com/Diigo_HQ/forum/topic/337

    and also would be combined with a similar new chooseable drop-drow combo field on the forum header (rather than tags view) more simply for directing the goal of change of highlighting
    dicussed at topic: New highlight colors
    Re: http://groups.diigo.com/Diigo_HQ/forum/topic/144

    Thanks for your considering.
  • Maggie Tsai
     
    Hi,

    Very good points here. Thanks very much for actively thinking along and sharing! Really appreciate it :-)

    We have an internal tracking system for feature / bugs, etc, but not in a forum env't. Will discuss more here.

    However, while this is a very desirable feature, we need to carefully juggle our development priorities, given our limited resources. Do we spend our time on mission-critical features development, vs. a desirable enhancement but much less direct impact to Diigo growth? Good challenge to us :-)
  • iplnts
     
    HI! Maggie!

    My programmer mind went a little far, I understand your concepts.
    Even so if you have sufficient capacity for it your system may be really more refined and truly in profession of using the best abilitiies of (Aadobe & Google NoteBook. etc) combined in one!

    maggie_diigo wrote:
    > Hi,
    >
    > Very good points here. Thanks very much for actively thinking along and sharing! Really appreciate it :-)
    >
    > We have an internal tracking system for feature / bugs, etc, but not in a forum env't. Will discuss more here.
    >
    > However, while this is a very desirable feature, we need to carefully juggle our development priorities, given our limited resources. Do we spend our time on mission-critical features development, vs. a desirable enhancement but much less direct impact to Diigo growth? Good challenge to us :-)

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