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michwilson

http://wes.sagepub.com/content/19/2/261.abstract - 0 views

Call Centre globalization job outsourcing offshoring India Shift Five Fources

started by michwilson on 10 Dec 14
  • michwilson
    #1 michwilson on 10 Dec 14
     
    One of the five forces, globalization has forced the rapid change of how one does business. When dealing with offshoring and outsourcing, one thinks of call centres.This article (although slightly dated) shows the impact of call centres on life in the US and how the US is flavouring india and various other asian regions.

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