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sandy ingram

Heartland CEO says data breach was 'devastating' - 0 views

  • Heartland handed out a USB drive containing the malicious code that it had discovered on its networks as a sign of its willingness to share details of the attack with others in the industry
  • The efforts have been noticed. Though Heartland still faces a flurry of lawsuits, and potentially big fines from card companies, customer attrition has been minimal, and so too has the damage to the company's reputation within the industry.
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    Heartland Payment Systems chief executive Robert Carr remembers what it felt like when he first heard about the massive data breach at his company earlier this year. "I wanted to throw up. It was devastating," says Carr, recalling how he felt upon realizing that one of his worst fears had come true. "People had asked me for years 'what keeps you awake at night' and I would keep telling them it was the fear of a data breach,"
sandy ingram

SURVEY: Data-breach costs rising, 84% repeat offenders - 0 views

  • The study measured the direct costs of a data breach, such as hiring forensic experts; notifying consumers; setting up telephone hotlines to field queries from concerned or affected customers; offering free credit monitoring subscriptions; and discounts for future products and services.
    • sandy ingram
       
      THE COST OF A DATA BREACH The study measured the direct costs of a data breach, such as hiring forensic experts; notifying consumers; setting up telephone hotlines to field queries from concerned or affected customers; offering free credit monitoring subscriptions; and discounts for future products and services. Company's stock price, which in some cases can be substantial. CASE STUDY when the nation's sixth largest credit and debit card processor -- Heartland Payment Systems -- disclosed a breach that could affect millions of customers, the company's stock price took a nosedive. Shares of Heartland's stock lost 42 percent of their value the day after that disclosure, closing at a 52-week low of $8.18. INTELLECTUAL PROPERTY A breach often exposes proprietary data that can jeopardize millions of dollars invested in research and development.
    • sandy ingram
       
      COST TO YOUR BRAND "The first thing companies say when they have a breach is 'Well, we'll implement encryption and data leak prevention technologies, and maybe do more training'," Dunkelberger said. "That's great, but what amount of brand damage has to occur in these public disclosures before we see changes made to the way companies handle not just consumers' personal information, but also the intellectual property that drives their businesses?"
  • "The first thing companies say when they have a breach is 'Well, we'll implement encryption and data leak prevention technologies, and maybe do more training'," Dunkelberger said. "That's great, but what amount of brand damage has to occur in these public disclosures before we see changes made to the way companies handle not just consumers' personal information, but also the intellectual property that drives their businesses?"
  • Microsoft patched for the worm affecting Heartland 4 months ago.
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    the Ponemon Institute, a Tucson, Ariz., based independent research company, found that companies spent roughly $202 per consumer record compromised. The same study put the total cost of a breach in 2007 at $6.3 million, and roughly $4.7 million in 2006.
sandy ingram

Outgunned: How Security Tech Is Failing Us -- InformationWeek - 0 views

  • Thing is, the pitch is less believable these days, and the atmosphere is becoming downright hostile. We face more and larger breaches, increased costs, more advanced adversaries, and a growing number of public control failures.
  • -U.S. businesses continue to hemorrhage credit card numbers and personally identifiable information. The tab for the Heartland Payment Systems breach, which compromised 130 million card numbers, is reportedly at $144 million and counting. The Stuxnet worm, a cunning and highly targeted piece of cyberweaponry, just left a trail of tens of thousands of infected PCs. Earlier this month, the FBI announced the arrest of individuals who used the Zeus Trojan to pilfer $70 million from U.S. banks. Zeus is in year three of its reign of terror, impervious to law enforcement, government agencies, and the sophisticated information security teams of the largest financial services firms on the planet.
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    Information security professionals face mounting threats, hoping some mix of technology, education, and hard work will keep their companies and organizations safe. But lately, the specter of failure is looming larger. "Pay no attention to the exploit behind the curtain" is the message from product vendors as they roll out the next iteration of their all-powerful, dynamically updating, self-defending, threat-intelligent, risk-mitigating, compliance-ensuring, nth-generation security technologies. Just pony up the money and the manpower and you'll be safe from what goes bump in the night.
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