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Artificial intelligence can make adults nervous, but experts say exploring it as a family is the best way to understand its pros and cons. It's important to understand how a chatbot works, employing a "neural network": a mathematical system that learns skills by analyzing large amounts of data. The chatbot works by scraping the internet for digital text or images. It gathers information from a variety of places, including websites, social media platforms and databases, but it does not necessarily choose the most reliable sources. In other words, even though chatbots may appear authoritative, rigorous and trustworthy, they are not always reliable and can produce content that is offensive, racist, biased, outdated, incorrect or simply inappropriate.