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francispisani

Thinking about curation in the enterprise - confused of calcutta - 0 views

confusedofcalcutta.com/...out-curation-in-the-enterprise

curation enterprise *** winch5 Socialbusiness

shared by francispisani on 20 Aug 11 - No Cached
  • Content may be considered king, but distribution has always been the hand that rocked that particular cradle and ruled that throne.
  • curation. The SOP of curation, to paraphrase Rosenbaum, is Selection Organisation and Presentation. Curation is about human beings adding their passion to the filtering process, in order to select what should be experienced, put the selections into some cohesive order and then to make those selections accessible to the relevant audience.
  • Esther Dyson, whose writings about the future of search have been at the back of my mind all through my thinking about this. In Curation Nation, Esther quotes Bill Gates as saying (at a private dinner) “The future of search is verbs”. She then goes on to explain that “when people search…they are looking for action, not information….they want to find something in order to do something”. If you get the chance, you should read Esther’s writings on the future of search, just google it. In fact there may still be a YouTube video summarising her views
  • ...19 more annotations...
  • Information flows in the enterprise should always enhance the ability of participants to do the right thing in the right place at the right time. Which lets me segue neatly into the crux of this post, curation in the enterprise. Every enterprise has its own variant of curator, people who help decide who sees what, when, and in what shape. Information overload is everywhere, the Shirkyian filter failure is everywhere, and into the valley ride the usual six hundred, theirs not to reason why. So in order to understand how enterprise curation should take place, it’s worth looking at some extreme forms of enterprise curation as practises today. There appear to be four main forms: The Signal Booster The Spreadsheet Jock The Soulmate The Sidler
  • The Signal Booster obtains power by PowerPoint, thinks in bullet points, rarely knows more than what’s on the slide. Acts as a mediation layer between those that do and those that decide.
  • The Spreadsheet Jock believes there’s safety in numbers, that firms can be managed by algorithmic trading. Runs the risk of past-predicting-the-future
  • The Soulmate is a crony of the powers-that-be, using that association to derive second-order power, and has an unusual effect: an inadvertent tendency to ensure that anything the CEO doesn’t want to hear doesn’t make it to the CEO.
  • The Sidler is a rare beast, someone who can only thrive in the rarefied environment of “briefing” cultures. They are often seen alongside the CEO, whispering in their ears, advising and commenting on the status of things they aren’t involved in. Sidlers are chameleons, sometimes boosting signals, sometimes driving spreadsheets, sometimes being soul mates. But always sidling.
  • All these are extreme forms of enterprise curator, responsible for deciding what information is accessible, to whom, when, and in what shape.
  • And all these are fundamentally inefficient models of curation in the enterprise,
  • Linus’s Law (“given enough eyeballs, all bugs are shallow”) plays out very well in any community that is built to scale. So every staff member is empowered to solve problems. Every trading partner. Every customer.
  • In large hierarchical organisations, some form of summarising and filtering takes place in all information flows, from top to bottom as well as from bottom to top.
  • A web rather than a chain, the social enterprise is somewhere where everything and everyone is a node on the network.
  • Everyone’s not just a curator… Everyone’s not just a designer… Everyone tries out products and services, and provides active feedback.
  • This ability for two-way communication means that conversations take place without any loss of detail. The need for summarising is reduced, since the cost of hanging on to the detail is low.
  • Drilling into the detail was historically complex for reasons other than just the cost of doing so, or for that matter the distance expressed as the number of levels in the organisation, the divisional silos, and so on. We had the added complexity of security systems that did not differentiate between systems of engagement and systems of record, and as a consequence didn’t know how to handle entitlement safely and securely. Good social enterprise implementations solve that elegantly.
  • It’s not enough to have access to the information, that still doesn’t solve the overload problem. So we need access to expertise.
  • Find the people that are acknowledged rather than asserted experts, experts because of what they do rather than who they are.
  • As we move from the Hit Culture to the Long Tail of problem solving, we need more and more experts, “long tail experts”
  • The promise of the social enterprise is a remarkable promise.
  • Networked non hierarchical models. Involving everyone: staff, partners, customers. Two-way communications. Easy access to domain expertise. In an environment where aggregation takes place without any loss of accuracy or of the source data, where you can “follow an order or a complaint, safely, securely, efficiently, effectively”.
  • I’ve come to realise that the Social Enterprise is to traditional software what Skype is to traditional telephony, what Paypal and Square are to traditional payments. Quick and effective. Riding over the top of existing infrastructural investments. Focused on simplifying the customer experience, eradicating traditional frictions, reducing the distance between the customer and the firm. Engaging with the customer rather than with the back office.
francispisani

MediaShift . Social Media Plays Major Role in Motivating Malaysian Protesters | PBS - 0 views

www.pbs.org/...g-malaysian-protesters199.html

social-media Malaysia Winch5 protests

shared by francispisani on 18 Aug 11 - No Cached
  • francispisani on 18 Aug 11
     
    Social media such as Facebook and Twitter have played a major role in motivating some of the demonstrators in the run-up to the rally, which went ahead despite a police ban and lockdown imposed on sprawling Kuala Lumpur on the eve of the July 9 protest. The demonstration organizer, Bersih 2.0 -- a coalition of 63 NGOs (non-government organizations) that wants changes such as updated electoral rolls and a longer election campaign period -- has its own Facebook page, attracting a similar number of "likes" as the page urging Najib to step down, with 190,000+ fans at the time of this posting. The latest notable update is another petition, requesting 100,000 backers for a Bersih 3.0 -- although organization head Ambiga Sreenavasan has said she does not foresee any similar protests in the immediate future.
francispisani

Social Media Around the World: Current Trends and Future Growth - Search Engine Watch (... - 1 views

searchenginewatch.com/...rrent-Trends-and-Future-Growth

socmed global winch5

shared by francispisani on 21 Aug 11 - No Cached
  • Mark Alvarez on 21 Aug 11
     
    nstant messenger applications remain the most commonly used social media in Mexico, in part due to the easy portability of the software, according to Andy Atkins-Krüger's recent WebCertain Search and Social Report 2010. Twitter and Facebook are gaining in popularity, however, with about 50 percent of online users are now active on Facebook as well. Internet access is limited to just over 25 percent of the Mexican population, so the potential for growth in this largely untapped market makes it a popular target for newer social media sites.
francispisani

A Theory of Everyting (Sort of) - NYTimes.com - 0 views

www.nytimes.com/...eory-of-everyting-sort-of.html

recession digitalization globalization Winch5 @@

shared by francispisani on 14 Aug 11 - No Cached
  • All of this is happening at a time when this same globalization/I.T. revolution enables the globalization of anger, with all of these demonstrations now inspiring each other. Some Israeli protestors carried a sign: “Walk Like an Egyptian.” While these social protests — and their flash-mob, criminal mutations like those in London — are not caused by new technologies per se, they are fueled by them.
  • So let’s review: We are increasingly taking easy credit, routine work and government jobs and entitlements away from the middle class — at a time when it takes more skill to get and hold a decent job, at a time when citizens have more access to media to organize, protest and challenge authority and at a time when this same merger of globalization and I.T. is creating huge wages for people with global skills (or for those who learn to game the system and get access to money, monopolies or government contracts by being close to those in power) — thus widening income gaps and fueling resentments even more. Put it all together and you have today’s front-page news.
  • the world has gone from connected to hyper-connected.
  • ...3 more annotations...
  • “We are fighting for an accessible future.”
  • This is the single most important trend in the world today.
  • The merger of globalization and I.T. is driving huge productivity gains, especially in recessionary times, where employers are finding it easier, cheaper and more necessary than ever to replace labor with machines, computers, robots and talented foreign workers. It used to be that only cheap foreign manual labor was easily available; now cheap foreign genius is easily available
  • francispisani on 14 Aug 11
     
    The merger of globalization and I.T. is driving huge productivity gains, especially in recessionary times, where employers are finding it easier, cheaper and more necessary than ever to replace labor with machines, computers, robots and talented foreign workers. It used to be that only cheap foreign manual labor was easily available; now cheap foreign genius is easily available.
francispisani

Technology Is Not the Answer - James Fallows - Technology - The Atlantic - 0 views

www.theatlantic.com/...73065

technology development Winch5 @@

shared by francispisani on 13 Aug 11 - No Cached
  • In project after project, the lesson was the same: information technology amplified the intent and capacity of human and institutional stakeholders, but it didn't substitute for their deficiencies. If we collaborated with a self-confident community or a competent non-profit, things went well. But, if we worked with a corrupt organization or an indifferent group, no amount of well-designed technology was helpful. Ironically, although we looked to technology to attain large-scale impact into places where circumstances were most dire, technology by itself was unable to improve situations where well-intentioned competence was absent. What mattered most was individual and institutional intent and capacity.
  • the theory of technology-as-amplifier explains why: As a society, we haven't been so intent on eradicating poverty, as much as perhaps, on ever cleverer ways to guide us to the nearest cup of coffee. The technology is incredible, but our intent is not there.
  • It's not just electronic technologies that we place undue faith in. We also expect too much from other technologies, institutions, policies and systems, or "TIPS" to coin an acronym. Like the tips of icebergs, TIPS are the most visible part of cultural change and public policy, but they are dependent on the much more significant, if invisible, bulk of individual and societal intent and capacity. Current events are constant reminders of this.
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  • I'm not saying that TIPS aren't important. Technologies can enrich lives; democracy can be preferable to dictatorship; and market capitalism can be an equitable economic engine, no doubt. But, we fetishize technocratic devices and forget that it's our finger on the "on" switch and our hands at the controls. Something other than TIPS still demands attention -- something I've so far called good "intent and capacity," and what in future posts I'll call virtue. 
  • francispisani on 13 Aug 11
     
    In project after project, the lesson was the same: information technology amplified the intent and capacity of human and institutional stakeholders, but it didn't substitute for their deficiencies. If we collaborated with a self-confident community or a competent non-profit, things went well. But, if we worked with a corrupt organization or an indifferent group, no amount of well-designed technology was helpful. Ironically, although we looked to technology to attain large-scale impact into places where circumstances were most dire, technology by itself was unable to improve situations where well-intentioned competence was absent. What mattered most was individual and institutional intent and capacity.
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