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In 1982, random bottles of Tylenol across America were tampered with and laced with cyanide, killing seven people and creating a panic across America. The person who did it was never found as many people claimed they were the perpetrator. This Retro Report addresses this crisis and its impacts on both the people of America and Johnson and Johnson, the makers of Tylenol. It also touches on how major companies that have lost the trust of their patrons for whatever reason should now follow the same or a similar formula Johnson and Johnson did to regain trust in their product.