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The New Community Rules--New from O'Reilly: Marketing on the Social Web Sebastopol, CA—Facebook, Twitter, LinkedIn, blogs, networking sites, and other examples of the social web today provide businesses with many new and largely untapped marketing channels for products and services. But how do you take advantage of them? With O'Reilly's timely new book, The New Community Rules: Marketing on the Social Web (US $24.99) by social web and viral marketing expert Tamar Weinberg (@tamar), you'll learn how social technologies work and what it takes to dive into the social media sphere and connect with like-minded individuals all over the world. "The New Community Rules is a must-have resource for businesses that need to understand the current social media landscape. You'll be guided through formulating a tangible social media strategy and then learn about the popular tools that will help you get closer to your customers," explains Weinberg, who is based in New York City. "The New Community Rules also covers the various online communities that business owners can tap into, and offers endless tips and tricks to get the most out of these communities." "The bottom line is that social marketing is about real, genuine relationships," adds Weinberg. "Give of yourself, and others will give back to you because they value what you do." The New Community Rules will help you: Explore blogging and microblogging, and find out how to use applications such as Twitter to create brand awareness Learn the art of conversation marketing, and how social media thrives on honesty and transparency Manage and enhance your online reputation through the social web Tap into the increasingly influential video and podcasting market Discover which tactics work--and which don't Many consumers today use the Web to express their opinions on products and services and the businesses that provide them. The New Community Rules presents winning, cost-effective strategies for contributing to social web communities as well as introducing new and more people to your products or services. For a review copy or more information please email peyton@oreilly.com Please include your delivery address and contact information. Tamar Weinberg is a writer and internet marketing consultant specializing in blogger outreach, viral marketing, and social media. She maintains a personal blog about all things social media at www.techipedia.com. She is based in New York City. Additional Resources: For more information about the book, including table of contents, index, author bios, and cover graphic, see: http://www.oreilly.com/catalog/9780596156817 The New Community Rules Tamar Weinberg ISBN: 9780596156817, 240 pages, Book Price: $24.99 USD, £18.99 GBP order@oreilly.com 1-800-998-9938 1-707-827-7000

The New Community Rules--New from O'Reilly: Marketing on the Social Web Sebastopol, CA—Facebook, Twitter, LinkedIn, blogs, networking sites, and other examples of the social web today provide businesses with many new and largely untapped marketing channels for products and services. But how do you take advantage of them?

July 7, 2009 The New Community Rules--New from O'Reilly: Marketing on the Social Web Sebastopol, CA—Facebook, Twitter, LinkedIn, blogs, networking sites, and other examples of the social web today provide businesses with many new and largely untapped marketing channels for products and services. But how do you take advantage of them? With O'Reilly's timely new book, The New Community Rules: Marketing on the Social Web (US $24.99) by social web and viral marketing expert Tamar Weinberg (@tamar), you'll learn how social technologies work and what it takes to dive into the social media sphere and connect with like-minded individuals all over the world. "The New Community Rules is a must-have resource for businesses that need to understand the current social media landscape. You'll be guided through formulating a tangible social media strategy and then learn about the popular tools that will help you get closer to your customers," explains Weinberg, who is based in New York City. "The New Community Rules also covers the various online communities that business owners can tap into, and offers endless tips and tricks to get the most out of these communities." "The bottom line is that social marketing is about real, genuine relationships," adds Weinberg. "Give of yourself, and others will give back to you because they value what you do." The New Community Rules will help you: Explore blogging and microblogging, and find out how to use applications such as Twitter to create brand awareness Learn the art of conversation marketing, and how social media thrives on honesty and transparency Manage and enhance your online reputation through the social web Tap into the increasingly influential video and podcasting market Discover which tactics work--and which don't Many consumers today use the Web to express their opinions on products and services and the businesses that provide them. The New Community Rules presents winning, cost-effective strategies for contributing to social web communities as well as introducing new and more people to your products or services. For a review copy or more information please email peyton@oreilly.com Please include your delivery address and contact information. Tamar Weinberg is a writer and internet marketing consultant specializing in blogger outreach, viral marketing, and social media. She maintains a personal blog about all things social media at www.techipedia.com. She is based in New York City. Additional Resources: For more information about the book, including table of contents, index, author bios, and cover graphic, see: http://www.oreilly.com/catalog/9780596156817 The New Community Rules Tamar Weinberg ISBN: 9780596156817, 240 pages, Book Price: $24.99 USD, £18.99 GBP order@oreilly.com 1-800-998-9938 1-707-827-7000

Zoho Discussions Brings Community Functionby Bill Ives September 30, 2009 at 3:53 am · Filed under Web 2.0 I have been writing about a number of community platforms recently. So I was interested to see Zoho Discussions. It allows businesses and organizations to create internal and external communities. A number of communities see customer service as a prime use case. This is also the situation with Zoho Discussions. Zoho points out that organizations can improve their support experience through customer support forums, conduct customer research and get insights on preferences with product idea boards, and create intranet discussion forums for internal conversations. Raju Vegesna, the Zoho evangelist I have spoken to several times said that with Zoho Discussions organizations can, ”create a natural spot where customers gather to exchange ideas and experiences, support each other and provide feedback to the company. For example, Zoho Discussions has been powering our own Community site, forums.zoho.com, that we use to stay in close contact with customers, partners and our own teams. So, we’ve seen how effective this form of interaction can be.” This fits with my recent suggested definition of enterprise 2.0 as applications where business value is determined through the contributions of participants. Zoho Discussions provides familiar social networking features such as profiles, integrated chat, private messages among users, user labels and more. Content stored in communities created with Zoho Discussions can be found through the integrated advanced search, custom organization as well as RSS/Secure RSS subscription options and SEO. Zoho Discussions allows businesses to remain in control of their brand and the user experience they provide to customers through custom URLs, branding options and elements, customizable look and feel, even including full rebranding (white labeling) options.  The topic administration allows community moderators to manage the lifecycle of posts and discussions. For example, depending on the topics enabled, community users will be able to vote on an idea or select the most popular solution for a problem. Zoho Discussions provides a WYSIWYG editor, threaded conversations, drafts, previews and more. Administration features provide fine grained access controls, auto spam, community-marked content, and user management. I think this is a nice addition to the Zoho family of tools. A video tour of Zoho Discussions is available.

"Über Jahrhunderte lang präsentierten Firmen ihr öffentliches Gesicht in Form von Werbung, Slogans, Markennamen und Logos. Wie viel besser wäre es hingegen, wenn das öffentliche Gesicht eines Unternehmens dem seiner Öffentlichkeit entspräche: zufriedene Kunden, die bereit sind, ihre Zukunft zum Ausdruck zu bringen, und Mitarbeiter, die eine unmittelbare Beziehung zu den Kunden pflegen.[...] Manche Blogs haben mittlerweile mehr Datenverkehr und Links als die Websites großer Medienkonzerne.[...] Alle Weblogs zusammen erreichen heut mehr Lesepublikum (laut Pew-Internet-and-American-Life-Studie 2006 bereits 57 Millionen) als die Tageszeitungen (50 Millionen Anfang 2008).[...] Früher zählte für ein Ladenlokal[...] zuallererst: die Lage, die Lage, die Lage. Darüber hinaus brauchte man Startkapital, um den Anfangsbestand zu finanzieren, und Cash-Flow, um Mitarbeiter einzustellen und durch Werbung Kunden anzuziehen. Heute erreicht man seine Kunden über eBay, Amazon, über Google (wo man kostengünstig und zielgerechte Anzeigen schalten kann) und über die neuen Online-Marktplätze, die ein ausgefallenes und ausgesuchtes Sortiment bieten [...]. Man erwirtschaftet schneller Gewinn, denn man braucht weder Gebäude noch Lagerbestand und muss kein Vermögen in Marketing investieren."

Risiken zu hohe Datenmengen lassen sich schlecht filtern Barrieren in den Köpfen der Mitarbeiter Daten sind für eine große Öffentlichkeit einsehbar, was eine gewisse Angriffsfläche mit sich bringt: gezieltes einloggen mit falschen Daten bei den Gemeinschaften, dessen Folge Ausspähung und Manipulationen sind gegen Nutzer von Online-Communities gerichtete Phishing-Attacken