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Real-time data driven customer engagement to improve sales, ROI and customer satisfaction.63 % of the visitors who chatted said they were more likely to return to the site and purchase more. 56 %of online buyers prefer to shop on sites that provide personalized recommendations. Live Chat for Sales. Engage with customers in real time to accelerate sales cycle and close more deals. Live Chat for Support Add a human touch, be real, ask the right questions and offer better solutions. E-Commerce Live Chat Features:- Live Chat is a power packed tool designed keeping in mind the evolving trends and transitions of the e-commerce industry. - Multiple Chats - Customization - Proactive Chats - Reporting Live chat software enables positive interactions with customers-boosting CRO and long-term customer loyalty. See the Best eCommerce live chat services. Provide Support Live Chat for E-Commerce. Assure completion of the sale by walking your customers through the process.

Needle moves online shoppers from browsers to buyers with aseamless eCommerce live chat experience using advocates, experts, or fanatics of your brand. 39% claimed that they bought a product just because of a good chat session! Check out these 7 out-of-the-box live chat campaign ideas to help boost sales. Initiate Chat proactively on different pages of your website:- - Live Chat Campaigns - Sale related - Occasion-based - Weather-related - Give out Coupons - New account related offers - Encourage referrals Feedback is essential to know if you can improve on something or if you are doing a good job. Constructive feedback is essential to know how you can improve.

If you have yet to implement eCommerce Live Chat to your website's marketing strategy, now is as good a time as any to start. For ecommerce stores specifically, live chat can boost your brand's credibility, deliver a better customer service experience, and move visitors further down the conversion funnel. If you're looking to boost your ecommerce sales using live chat, here are three tips to get started. Train your team properly Create a character Optimize for mobile When done right, live chat can do wonders for your business including improving lead generation, increasing ROI, and cultivating a satisfying customer service experience. It's frustrating when businesses are difficult to reach for questions, issues, or concerns. With live chat, users get the help they need much faster while your business continues to grow and prosper.

While running an e-commerce store, it's essential to turn every visitor into a repeat customer. This can be accomplished largely by making every visitor feel special - and you can do that by using real-time communication (such as live chat) on your e-commerce website. The eight ways to boost ecommerce conversion rate with live chat - Use canned messages smartly - Target returning visitors - Use pre-chat surveys - Integrate your live chat tool with e-mail and Messenger - Use live chat to communicate value - Train your chat support team - Create a perfect live chat experience - Integrate live chat with an external CMS eCommerce Live Chat is an excellent way to boost your online business, stay ahead of your competitors, communicate quickly with your customers in real time, and convert your visitors into buyers.

Smaller online-only retailers are rapidly adopting live chat customer service, Because these companies do not need to invest in brick-and-mortar stores, they can devote more energy toward operating a eCommerce live chat Service. Live chat helps retailers because it allows the company to connect with the customer during the shopping process rather than after a purchase. Marketing leading live chat and messaging features like Proactive live chats that target visitors based on their propensity to purchase or abandon their purchase. Follow Five Tips to Increase Sales: - Surprise your customers  - Prevent Cart Abandonment - Feedback - Anonymous chat - Specialty Chats Finally, retailers must dedicate resources to live chat service representatives and must ensure that they help customers quickly and effectively, which can be costly for the company.

Sell more with live chat Abandonment of carts is one of the biggest setbacks in the e-commerce business. This could be due to a lack of communication between visitors and the organization. A customer may want to know about the delivery procedure or gift wrapping options. With live chat Support for your e-commerce store, you can: Sell more with live chat Target visitors with specific needs  Strengthen online marketing strategy  Reduce call support expenses & help better  Improve business plans & operations Assist visitors on the go A good live chat will help you increase conversion by 20-30%. Live Chat on eCommerce website helps you reduce cart abandonment, engage customers & sell more.

Live chat is a platform that allows you to assist visitors to your website in real time. Shoppers talk or message online with a customer service agent, who can immediately answer their questions or suggest products that might best fit their needs. This type of on-the-spot engagement is becoming more and more popular, especially with millennials, who quickly lose interest if they need to wait for a response. Six benefits of e-commerce live chat:- Let's look at some of the benefits both to your customers and to your business: 1. Improved customer satisfaction 2. Increased e-commerce sales 3. Shortened sales process 4. Decreased costs 5. Human contact with convenience 6. Higher customer lifetime value