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1. Uninstall BIP desktop from control->Add or remove programs. 2. Open explorer and go to "C:\WINDOWS\assembly". 3. Check if there are assemblies which start with "TB" If present, remove them all. 4. Open the MS Word startup directory and check there are no files there. The directory is normally the following. C:\Documents and Settings\<user name><Application Data\Microsoft\Word\STARTUP5. Open MS Word and check that you don't see the BIP tool bar. -> If you see it, please move Normal.dot to another directory and try again.6. Please check that the OS user you use has an administrator privilege on the PC, this is really important. 7. Please go to Control Panel -> Add or Remove programs and check if the followings have been installed. Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002) Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002) 8. Install BIP Desktop again

To implement a plug-in: Code the JavaScript plug-in using the guidelines described in Section 11.3, "Coding the Custom Plug-in." Place the JavaScript (.js) file in the following location <BI Publisher repository>\Admin\Plugins. Reload the Layout Editor. Your plug-in icon appears in the layout editor Insert menu.

Non-English characters appears as ???? in BI Publisher PDF output