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Customer Experience has become more than a buzzword, evolving into a rigorous movement and dedicated practice worldwide. So much so that brands are expecting it to evolve and grow further this year. While a lot of Customer Experience trends related posts are predictive, here's a more in-depth take on what exactly is awaiting brands when it comes to CX in 2017!

CUSTOMER EXPERIENCE TRENDS FOR 2017

Tips&tricks on how you can elevate customer experience to the next level.

How you should set up your knowledgebase to it can be attractive to your customers?

One of the biggest challenges that most retailers face is designing and delivering a UNIQUE and PERSONALIZED customer experience - something that no other brand offers; something that compels their customers to become loyalists. And more and more brands are investing time and money more than ever to create this differentiation. This is fantastic! Why? Well, take a look at this prediction from Gartner.

The social landscape was, unsurprisingly, seen as a marketing platform for years. This was until the evolution of customer experience from just a concept to an organization-wide priority and the digital transformation of the modern-day customer. As a consequence, social media evolved into something more holistic. Today, the image that your business has on social platforms goes way beyond what you are selling. What matters, even more, is the communities you represent, the type of experiences you deliver, the culture that you nurture within your organization and how far you go to ensure that your employees are engaged.

Difference and comparison between live chat and chatbots and how to utilize each feature.