Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences?
Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake.
If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey.
We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!
When it comes to Customer Experience, there's usually a lot of talk around understanding customers, exceeding expectations, winning over their loyalty and so on. Such talk gets brands excited but the problem is that the excitement is short lived. The initial fervor to delivering outstanding customer experiences dies off which means companies slide back into what they were doing before. In other words, there's a lack of consistency in delivering great customer experiences. It's about grinding it out day in and day out, always placing the customer in front of you, and not everyone is willing or has the mindset to do that!
So, we are going to be doing our best to up your consistency levels with the following quotes.
This is a great explanation for Customer Insights since it highlights the "mutual benefit" angle of Customer Experience. Customer insights is basically actionable data that helps bridge the gap between your brand promise and the experience your customers take back home, and bridging this gap is the easiest way to make your customers loyalists, and RETAIN them!
The banking and financial services industry really loves its traditions, which is why the fast changes and digital disruption affecting the sector have knocked many for a loop. And credit unions are no different, despite the fact that they are more nimble and agile compared to top-heavy banks and other financial organizations.
The problem is that amongst all these changes, credit unions still have to maintain their focus on the member experience, which can be complicated.
First of all, customers have become agnostic about industries when comparing experiences. In other words, you aren't competing solely with other credit unions or banks or even just other organizations in the financial sector on experience, but with every other brand out there.
Your members won't just think about the experience they had with another credit union or a bank when dealing with you. No, they'll compare to how they were treated by Amazon and Zappos and similar companies that have set the customer experience bar higher than ever.
Another issue is that, despite their agility, credit unions are still relatively slow in implementing changes, which limits the effectiveness of any member experience initiatives being implemented. While phased and tempered change is advisable in the financial sector, financial organizations are moving so slowly that it is almost stagnant.
Customer Experience has become more than a buzzword, evolving into a rigorous movement and dedicated practice worldwide. So much so that brands are expecting it to evolve and grow further this year.
While a lot of Customer Experience trends related posts are predictive, here's a more in-depth take on what exactly is awaiting brands when it comes to CX in 2017!
Infographic that conveys tangible action points on HOW your Business can win back Angry Customers. A lost customer is often seen merely as a lost customer and not as a potential opportunity to rectify your mistakes, get better at customer experience, and show the customer that they are indeed valued.
The social landscape was, unsurprisingly, seen as a marketing platform for years. This was until the evolution of customer experience from just a concept to an organization-wide priority and the digital transformation of the modern-day customer.
As a consequence, social media evolved into something more holistic. Today, the image that your business has on social platforms goes way beyond what you are selling. What matters, even more, is the communities you represent, the type of experiences you deliver, the culture that you nurture within your organization and how far you go to ensure that your employees are engaged.
f you want customers to come back to your eCommerce store and make purchases, it is important for you to ensure that your site visitors have a better experience every time they visit. Since the number of businesses and brands entering the eCommerce market are progressively increasing day by day, implementing the best of strategies to improve user experience is very essential. Ecommerce user experience certainly cannot be ignored in the present scenario. However, if you are new to eCommerce or want some insights on methods for improving the user experience, please go through the following:
Create the best first impression:
Do you know what thing affects website success? With increase in demand of eCommerce, great user interface is a must. Therefore, you must have User Experience Features on your eCommerce store. Ensure that your eCommerce website is equipped with these UX features such as Secure Sockets Layer (SSL), Call to Action (CTA), Inform About Products, Gain Customer Information, Offering Sales and Savings, Advance Shopping Cart Features, Easy Search and Navigation Features that will improve the experience of your customers.
Valuation, revenue, cost of customer acquisition, inventory, venture debt, advisory shares, line of credit, equity - words you would normally associate with stuffy board rooms and golf courses, not prime time television. However, millions of people like me did not learn these words sitting with our notebooks open in MBA classrooms. We learnt them by sitting in front of the TV with popcorn watching prime time, Mark Burnett approved reality television.
One of the biggest challenges that most retailers face is designing and delivering a UNIQUE and PERSONALIZED customer experience - something that no other brand offers; something that compels their customers to become loyalists. And more and more brands are investing time and money more than ever to create this differentiation. This is fantastic! Why? Well, take a look at this prediction from Gartner.
B.I. PACKAGING
B.I. packaging mainly specializes in packaging for fragrance and cosmetics. With more than 20 years' experience, we have become one of the Asia's leaders in this industry, and has been expanding its presence in America and Europe.
Innovation has always been the foundation of our company through the years. Our mission is to provide customers with cutting-edge solutions, highest quality standard and most competitive price
PRODUCT
We are dedicated to providing products highly based on customers' requirements relying on a professional team with many years' experience; In virtue of our high-quality products and good services, we win and maintain the confidence of customers around the world; with extensive collection of new designs, we have successfully adapted to the fast changeable market; and The global supply network of our company allows us to offer sufficiency and variety of products at competitive price.
TAILORED-MADE SOLUTIONS
By elevating the value of every product and adopting updated ideas, we develop tailored-made solutions to our customers. Our mission is focusing on details and innovation in packaging solutions to bring customers' concept into reality.
CUSTOMER COMMITMENT
Caring for all customers is the keystone of our company, and this commitment has allowed us to keep strong and long-lasting partnerships with some of the most successful fragrance and cosmetic brands in the industry.
Are you really offering your customers the best possible buying journey? And do you know why you should be - you know, besides the fact that everyone and their grandmother is telling you it's what you should be doing?
In a nutshell, offering your customers the perfect buying journey (or as close to perfect as you can get it to perfect) leads to more sales, higher revenues, and lower costs. The real question is how does this happen. Understanding the how will help you in the journey design process, so let's take a look at how the "how" happens.
Is Improving the Buying Journey All You're Doing?
With Digitization becoming ubiquitous, brand building is a totally different ball game today. Customers have started paying much more attention to what your brand stands for, the true purpose behind what you do, and whether all this resonates with their emotions and sentiment. They've, in other words, started looking beyond your offerings, discounts, and all the traditional marketing campaigns.
So, while the term 'brand' has been effortlessly thrown around, building a credible and authentic one is quite the uphill task. That being the case, how should large organizations revamp their brand strategy? What are the various factors they need to work on in this predominantly digital world to win over customers and retain them in the long run?
In the world of online shopping, it is not possible to experience the products that you want to buy physically. This creates a scope for an innovation that gets the customers to trust the quality of products that they are looking to purchase. Online reviews is that innovation that helps out the customers in their quest of getting full detail of a particular product before bringing it into their homes. Customers look to make sure that they are purchasing something durable and worth their money and online reviews assist them with that.
Emizentech is a Top Magento Development Company that develop custom Magento solutions to cater to the diverse need of the ecommerce industry. Our decade of experience and skilled teams of Magento developer's enablers us to deliver highly scalable Magento applications bespoke to business requirements. We committed to providing robust Magento ecommerce solutions to our clientele by working with various Magento versions like Magento 1.9, Magento 2.0, Magento 2.3.4.
We have a pool of Magento certified developers with a decade of experience with Magento ecommerce development. Our adroit Magento developers all well acquainted with futuristic Magento solutions such as integrating artificial intelligence, machine learning, business intelligence, and more.
Komkey is a pioneer in the manufacture of membrane switch, graphics, nameplate, label, dispensing glue and touch panel, we have gathered over 10 years of experience in the field which guarantee our customers deliver date, top-highly quality, favorable price, excellent customer service and quickly reply. Based on advanced technology, strong ability for engineering team, we provide OEM and ODM for customer, professional marketing team, our product have won envious reputation in various countries and regions. Komkey have successfully entered the global market and have continually been improved to meet ever more advanced customer requirements. welcome to the trading/design company to be our agent in your district. To be best partner of customer, suppliers and distributors, we treat all of them with much respect, and hope to create new valuable and fruitful business under mutual ventures and strategic alliance.
Komkey is a pioneer in the manufacture of membrane switch, graphics, nameplate, label, dispensing glue and touch panel, we have gathered over 10 years of experience in the field which guarantee our customers deliver date, top-highly quality, favorable price, excellent customer service and quickly reply. Based on advanced technology, strong ability for engineering team, we provide OEM and ODM for customer, professional marketing team, our product have won envious reputation in various countries and regions. Komkey have successfully entered the global market and have continually been improved to meet ever more advanced customer requirements. welcome to the trading/design company to be our agent in your district. To be best partner of customer, suppliers and distributors, we treat all of them with much respect, and hope to create new valuable and fruitful business under mutual ventures and strategic alliance.