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The hottest February on record failed to make a significant difference to UK retail spend, which rose by just 3.4 percentage points (ppts) according to the 'UK Monthly Spend Tracker: A view of consumer spend in February 2019' report by GlobalData

Consumers increasingly use an omnichannel approach when planning purchases, according to the 'Future Shopper 2019' report on eCommerce by global digital agency Wunderman Thompson.

When it comes to Customer Experience, there's usually a lot of talk around understanding customers, exceeding expectations, winning over their loyalty and so on. Such talk gets brands excited but the problem is that the excitement is short lived. The initial fervor to delivering outstanding customer experiences dies off which means companies slide back into what they were doing before. In other words, there's a lack of consistency in delivering great customer experiences. It's about grinding it out day in and day out, always placing the customer in front of you, and not everyone is willing or has the mindset to do that! So, we are going to be doing our best to up your consistency levels with the following quotes.