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Twitter has distanced itself from State Department revelations that it asked the company to delay maintenance so Iranians could continue to communicate.

Dr Peter Sozou suggests that individuals may have an innate tendency to care about the long-term future of their communities, over timescales much longer than an individual's lifespan. This in turn may help to explain people's wish to take action over long-term environmental problems.

Companies already recognize the importance of "voice" and style in manifesting their brand through marketing communications and other messaging. As they think about delivering great customer experiences, we show them how they need a component analogous to voice for how they interact with their customers.