, but when we’re evaluating UX and usability we must step away from our desks and spend time with customers
A List Apart: Articles: Product Management for the Web - 0 views
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That’s why there’s a growing community of user experience practitioners who focus exclusively on user‑centered analysis and prototyping. On many teams, they fill that role exclusively.
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Product managers spend most of their time meeting with others to discover new needs, and research the needs that others have voiced.
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A List Apart: Articles: Beyond Usability Testing - 0 views
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there’s no substitute for research conducted with actual users.
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. I don’t know anybody who’s seen their work tested without being surprised about how wrong some of their best guesses were.
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l. Even remote testing—which has its limitations—can be expensive, because analysis of the testing data is still no easy feat.
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