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" A Seek-Sense-Share framework helps people to seek new contacts in their social networks, and communities of practice. The basic flow goes from outside, to inside, and back out."

" The real complexity should come out of the emergent work, not the software. A collaboration platform that is over-engineered would be counterproductive. The key aspect of a collaboration platform is that should make work more transparent and rewards sharing. Does your LMS do this? Does it simplify work and make it more transparent for everyone in the network? Does it enhance serendipitous learning?"

Some of these lateral interactions are what we would call social relationships. They are outside the official hierarchy. As Verna Allee has noted, for complex environments, or "un order", we need stronger networks and looser hierarchies. Or you could say that we need more lateral interactions.

"PKM is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively. PKM means taking control of your professional development, and staying connected in the network era, whether you an employee, self-employed, or between jobs."