Why Don't People Follow Procedures? - 0 views
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Brian Suszek on 29 Sep 11Why wouldn't the team follow the new procedure since there are such clear benefits? You probably have a theory or two if this experience sounds familiar to you. The Toyota Way Fieldbook states that when people deviate from the original plan, it's a strong indication that there is a flaw in the plan. This was also one of the main points of Implementing Change - Get It Done! There are reasons why people are not following a new procedure. You need to find out what those reasons are and figure out what to do about it. Sustaining the improvements can be the most difficult part of the change process.