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Give yourself some time, don't be too busy to go to the kitchen of your company, observe and ask "why" as many times as you can to understand better what's cooking there. It is the place where work gets done and the only place where value can be added to business processes: Solve the problem at hand Prevent it from recurrence  It will result in better quality, delivery and lower costs. You'll be surprised how much it contributes to the value delivered to the customer.

It turns out that a common method line managers and team leaders often did was to help on the production line, making the production numbers look better than they really are. The role of team leaders and line managers are not to be on the line, but instead to observe and generate continuous improvement ideas. Since their role is not in production, their time doesn't count and makes the production numbers look better than they really are.