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HIHOTELS BY HOSPITALITY International has entered into a partnership with the travel app Hopper. With this new partnership, Hopper will have a direct connection with hihotels' five brands namely Scottish Inns, Red Carpet Inn, Master Hosts Inns, Downtowner Inns and Passport Inn. These brands will gain access to Hopper's proprietary suite of fintech products that assist with conversion, repeat purchases and profitability, hihotels' said in a statement. According to the statement, Hopper will help hihotels expand its growing online presence, while retaining its customer base. "This strategic alliance with Hopper is yet another way of providing more revenue opportunities and increased exposure for our franchisees," said Gary Gobin, director of operations at hihotels'. "Hopper, previously known for its flights business, has rapidly expanded into hotels, homes and rental cars in recent years - with hotels currently comprising more than half of the company's travel bookings. We like how they are strongly focused on social media marketing, which will improve exposure of our hotels to younger generations who prefer to spend money on experience, rather than higher-priced accommodations." "At Hopper, we strive to provide the best accommodation offerings in the same place that users are booking the rest of their travel," said Lexi Caron, head of Hotel Marketplace at Hopper. "This partnership brings new direct inventory to the Hopper app, which has been downloaded over 100 million times to date and helps us deliver on our promise to offer customers the best price, selection and inventory available."

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THE CITY OF Los Angeles is not doing enough to regulate short-term rental properties, according to AAHOA and a report from local advocacy group Better Neighbors LA. Both groups say the city should do more to enforce its existing 2019 ordinance on home sharing apps such as Airbnb and Vrbo. Los Angeles' ordinance requires short-term rentals to register and sets other regulations on home sharing apps. However, the Better Neighbors report found that the city's enforcement of the ordinance has been dropping since 2022, evidenced by a 54 percent decrease in warning letters, an 85 percent decrease in fines and a 25 percent increase in non-compliant listings. "Every year we put out an annual report that gives a snapshot of how enforcement is going in the city of Los Angeles, how many short-term rentals exist, and how that's changed from the prior year. This year, we've found that non-compliance is up," Allison Kriste, a representative of Better Neighbors Los Angeles, said in an interview with the Santa Monica Mirror newspaper. "We found a high rate of non-compliance across the boards in the city of Los Angeles. In addition, we've also found that enforcement activity is down. We're identifying more non-compliant listings, as compared to last year. The city is issuing fewer warning letters, they're issuing fewer fines. They're not doing a whole lot."

ELECTRIC VEHICLE CHARGING stations are a growing fixture at hotels around the U.S. Now, EV charging hardware and software producer EVPassport has released a new cloud-based system that connects its users to the hotel's guest services platform. The EVPassport Hotel Cloud, a variation of the company's cloud platform designed specifically for the hospitality industry, offers several options beside a simple charge. Guests can use the platform to locate the hotel on all EV charging location maps and apps. It allows owners to set charging prices, manage access and get details on energy usage, earnings history and carbon offset. EVPassport Hotel Cloud's "scan and charge" QR code technology allows users to pay without needing fobs, apps or cards. Hotels get an extra revenue stream from the stations, which can be wrapped in the hotel's name, logo and colors.

ELECTRIC VEHICLE CHARGING points are becoming a standard amenity at hotels, akin to the rise of Wi-Fi in the early 2000s. Benefits for the hotel owners and franchisers can include additional revenue, carbon credits as well as attracting guests from the growing number of electric vehicle drivers. A 2022 Green Lodging survey by the American Hotel and Lodging Association revealed a surge in the deployment of EV chargers within the hospitality sector, with 26.6 percent of all U.S. hotels equipped with charging stations. The EV charging facilities are more commonly found at luxury hotels (nearly 90 percent offer them), while only about one in five limited-service hotels provides charging, representing significant growth opportunities. Hotel brands such as Hilton Hotels & Resorts, Marriott International, BWH Hotel Group, IHG Hotels & Resorts, Choice Hotels International, Hyatt Hotel Corp. and G6 Hospitality have prioritized deploying EV charging based on customer preferences. Their franchisees have begun incorporating EV charging infrastructures into their properties. "We've heard from our owners that offering EV charging solutions is increasingly influential for guests when choosing hotels," said Brian McGuiness, IHG's senior vice president of global guest experience. "This is backed by our observation of guests using EVC filters on the IHG One Rewards mobile app and website. Our integrated EV-charger search filter within the IHG One Rewards mobile app allows travelers to easily find properties with EV charging capabilities, empowering them to plan their journeys conveniently and confidently."

APPROXIMATELY THREE OUT of four travelers agree that Americans are prioritizing travel more in 2024 and prefer a digital, self-service experience for their hotel stays, according to a recent survey by Mews, a hospitality cloud provider. Nearly 80 percent of U.S. travelers favor hotels with fully automated front desks or self-service kiosks, and more than 40 percent prefer checking in via a hotel's website, app, or digital kiosk. "Trends in hospitality are ever-changing but we're seeing indicators that people are prioritizing travel again," said Richard Valtr, Mews's founder. "While we're seeing some softness in mid-market and select service hotels, the luxury sector seems resilient. Guests visiting luxury properties are spending more on bucket list trips and staying for longer." The poll of 2,000 people, evenly split between travelers and hotel workers, revealed that hotel workers anticipate an increase in guest use of technology during travel. A quarter of them expect guests to check in more frequently via hotel websites, apps, or digital kiosks compared to previous years.

HOSPITALITY TECHNOLOGY FIRM OYO aims to invest $10 million to enhance G6 Hospitality's digital assets, including its website and app, targeting a quadruple increase in apps before summer. The company will use digital targeting, focusing on high-intent customers through direct partnerships with Google and Microsoft. The investment will fund data-driven digital campaigns to reach customers actively searching for accommodations with an aim toward boosting booking conversions and franchise partner value, G6 Hospitality said in a statement. "By concentrating our resources on users most likely to convert, we're optimizing our marketing spend and delivering more value to our franchise partners," said Shashank Jain, G6 Hospitality's head of online revenue. "The investment underscores G6's commitment to supporting its franchise network by driving direct bookings and reducing dependency on third-party platforms."

U.S. TRAVELERS FACE ongoing frustrations despite strong 2024 travel volumes, including delays, planning, costs, and airport experiences, according to an Amadeus study. Each traveler encounters unique challenges, the survey found, and while technology can address many frustrations, it doesn't solve them all. "Technology is important, but so is the human touch," states the survey "Friction Removed." Technology vs. human touch Technology plays a role in improving the traveler experience, the survey says. Travelers find mobile planning apps the most helpful at 89 percent, followed by automatic rebooking, digital bag tracking, integrated airline and hotel booking, and fully digital IDs and travel documents, all at 86 percent.

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On the whole, travelling as a vegan can be tricky. Some countries don't offer much in terms of plant-based options on a menu, while certain hotels don't have anything vegan-friendly whatsoever. Thankfully, though, as awareness spreads, the accommodation options for vegan travellers are beginning to increase with it. In fact, in recent times, vegan-friendly hotels have been popping up all over America. Whether you're in New York or California, a number of vegan-friendly hotels are providing fantastic experiences for vegans. Some venues offer animal-free bedding, furniture and cleaning products, while other hotels might not go to such lengths but at least appreciate that vegans need to eat and therefore tailor their menus accordingly. This new phenomenon is certainly encouraging for vegans who perhaps don't feel comfortable staying in a place that doesn't cater for them and their beliefs. Usually, vegans might have to use their powerful smartphone devices not only for entertainment purposes like having a YouTube binge or playing the Thai Paradise online slot game, but also to turn to apps like HappyCow for mealtimes as they venture out of the hotel to find suitable places to eat. It can certainly make a hotel stay feel like more of a hassle than a relaxing break away.

HOTEL OWNERS NAVIGATING industry changes wrought by the pandemic face no dearth of challenges: the decline in business travel, competition from home rental apps and ongoing labor shortages are just a few. Too often, the people owning the hotels - many of them small business owners - are figuring out how to adapt to the new hospitality landscape with added complications from the hotel brands that should be their partners. While many hotel owners have struggled to maintain their livelihoods since the pandemic began three years ago, some big hotel chain franchisers sold hundreds of millions of dollars' worth of loyalty point value to credit card companies under a system that often fails to adequately reimburse the franchisees. That is the thanks these hardworking franchisees got as they worked hard to keep hotel doors open. It does not have to be this way. Generations of franchise owners have successfully embraced entrepreneurship through the franchising model. Franchising allows budding entrepreneurs to adopt a known brand name and comprehensive business strategies in exchange for a portion of the revenue. This partnership has nurtured our industry: Hotels owned by our members employ 1.1 million Americans and contribute $368 billion to the economy. But the franchising relationship needs to be a two-way street to be truly successful. That is why we must ensure that the franchise industry engages in sustainable practices that recognize and safeguard the contributions of small business owners.

HOTEL EQUITIES HAS partnered with Grazzy and Visa Direct to launch a digital tipping platform for their associates and guests. This initiative aims to provide a secure and cashless way for guests to tip hotel staff, HE said in a statement. According to a recent study, 83 percent of hotel guests want to tip staff digitally but face limitations. HE and Grazzy's program enables guests to tip housekeeping, front desk and other staff from their mobile devices, the company said. By scanning a hotel branded QR code in their room or on hotel signage, guests can access Grazzy, choose the staff member and enter the desired tip amount. No cash or extra apps are required, the statement added.

SONESTA INTERNATIONAL HOTELS introduced a 2 percent rebate program for franchisees using its procurement system with Sonesta-contracted suppliers through the Avendra program and other contracts. Also, the company recently signed 19 franchise agreements across six of its 13 brands, adding more than 1,600 keys to its pipeline. "With our owner-centric approach at Sonesta, we believe in fostering strong, transparent relationships with our franchisees," said Keith Pierce, Sonesta's executive vice president and president of franchise and development. "Our procurement incentive program demonstrates our commitment to providing exceptional value and support to our owners. By offering to sponsor the technology and provide a significant financial benefit, we not only enhance our competitive edge but also can help our franchisees succeed and provide more reasons to grow with us." Sonesta will pay this incentive quarterly as a credit on franchise fee statements, the statement said. Additionally, franchisees will receive a free mobile purchasing app to identify and purchase cost-saving products from Avendra and other key suppliers. The company will cover the cost of the EPRO technology, ensuring franchisees access tools without financial strain.

HILTON WORLDWIDE HOLDINGS is working with Be My Eyes, a mobile app that connects blind and low vision users with sighted volunteers and companies through live video and AI, to provide more accessible experiences for guests with visual impairments. They are piloting an AI-powered assistance and dedicated support for reservations and customer care across the U.S. and Canada. Assistance is available across various Hilton brands, including Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, providing personalized support for leisure and business travelers who are blind or have low vision, the companies said in a joint statement. "As a leading hospitality company, Hilton is committed to creating an experience that is welcoming for every guest, at every hotel, every time," said Mike Gathright, Hilton's senior vice president of customer excellence and innovation. "We believe that every guest-regardless of ability or any other factor-deserves a reliable and friendly travel experience. We are proud to partner with Be My Eyes to make that a reality for thousands of users."

The Internet of Things (IoT) has been a game-changer in various industries, and the hospitality sector is no exception. The integration of IoT technology in hospitality has transformed how hotels and resorts operate, offering enhanced guest experiences and streamlined operations. IoT refers to the network of interconnected devices and sensors that collect and exchange data through the Internet, enabling seamless communication and automation. Let's explore how the IoT can benefit the hospitality industry, with a particular focus on the role of mobile phones in enhancing guest experiences. Personalized Guest Experience According to Analytic Steps, one of the most significant advantages of IoT in the hospitality industry is its ability to provide personalized guest experiences. IoT-enabled devices like smart room systems and mobile apps can gather data on guest preferences and behavior. With this information, hotels can tailor their services to meet individual needs, creating a more personalized and memorable stay for guests.

MARISSA MAYER, FORMER Yahoo! president and CEO, has been nominated to Hilton Worldwide Holdings' board. If elected, she will succeed longtime director Judith McHale, who plans to retire at this year's annual meeting in May. She is currently CEO of Sunshine Products, a startup she co-founded in 2018 that develops consumer apps for automating daily tasks, Hilton said in a statement. "Hilton's board of directors has long benefitted from a seasoned team with the right background and experiences to help continue driving the company forward," said Jon Gray, Hilton's chairman of the board of directors. "We look forward to welcoming Marissa Mayer given her extensive consumer and technology expertise in a time when new technologies are presenting a wide array of opportunities for companies to grow."

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BWH HOTEL GROUP will offer cashless tipping to guests via eTip and Visa. The function will allow guests to express gratitude to hotel associates through pre-selected or custom tipping in the U.S. and Canada. The eTip process will be available at properties of the group, including Best Western Hotels & Resorts and SureStay Hotel Group hotels, the statement added. BWH said the new facility will empower guests to financially give to those who rely on tips as latest reports revealed that only 16 percent of U.S. customers carry cash. "We are committed to providing the best possible experience for our guests and bringing value to BWH hoteliers and their associates," said Michael Morton, BWH vice president for brand management. "We're excited to offer eTip digital tipping solution as a convenient way our valued guests can show appreciation to our dedicated hotel associates. We are equally excited to offer our associates a choice to receive their tips in real-time directly into their bank accounts. Innovation and caring are at the heart of our brand and we're proud to partner with eTip to innovate the tipping experience for guests and hoteliers alike."