No matter how gloomy the economic outlook may be for 2012, certain sectors of the British tourism industry show every sign of being in robust good health.
According to a survey of 326 people by the Mystery Dining Company, British people feel that hotel staff "don't know enough" about their local area, which "significantly reduces the value of customer service provided".
Where has January gone? Soon it will be 'silly season' (the frenzied run up to Easter) for LDS Tourism Services and we will be dashing from one TIP to another, distributing all the last minute brochures and leaflets.
Although small firms employ over fifty-eight per cent of the private sector workforce and contribute more than 50% of the UK turnover, the expansion of large national and international companies into every corner of British industry is heavily responsible for the demise of local trade.