Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump".

Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel stores CDR records in two locations for two different purposes.

Many more installations now include the use of a remote "collocation" facility as an key component of the installation plan. What is the best way to configure a ShoreTel HQ server, for example to provide for continued operation under a wide variety of options.

DrVoIP is a full Business service VoIP installation , support and training telephony company. In addition, we offer many free services to support the VoIP community and implement a Cisco VoIP communications system.

ShoreTel Blog - from DrVoIP bringing you the very best in ShoreTel VOIP. Shoretel VOIP videos, tips and tricks and more.

Both models of the ShoreTel VG90 and VG50 are available in V switch configurations. The V switch configuration enables you to provide local voice mail and automated attendant functionality to a small site economically. Compared to the cost of adding a distributed voice mail server, the SG50V and SG90V are economically viable alternatives that should be considered as you plan for resiliency and site continuity during a WAN outage.

Due to the CF card capacity, daily backup of voice mail and automated-attendant is advised. When automatic backup is enabled in the ShoreWare Director, it begins immediately after the server completes its daily house-keeping operations. Automatic Backup Stores Voice mail, Auto Attendant Data and switch log files to an FTP server. After completion of the daily file-system cleanup task, the switch beginnings automatic backup. A time stamp is appended to the name of the files copied to the target server.

Automatic backup provides a source for the most recent days voice mail and the other data in the event of a system failure. It is not intended to be an archive of voice messages or a source of retrieving deleted voice mail. The following silent film clip walks you through the process of setting up an FTP site and properly configuring the ShoreWare Director for V switch backup!

Peter Buswell
http://www.drvoip.com

When VoIP gateways first started hitting the market back in 98′, the vendors tried to packetize DTMF and quickly learned it did not work well. For this reason they quickly learned to "regenerate" DTMF at the outbound gateway rather than packetize and truck it across the network. Moving modem tones is even more challenging and most VoIP solutions discourage attempting to send modem tones over an IP connection. If you can get it to work at all, the modems will negotiate down to about teletype speed or about 300 baud. (Now there is a device and an term you don't hear much about anymore). Given that a fax machine generates modem tones, faxing over an IP connection is equally challenging. ShoreTel makes it possible, for example, to attach a low end fax server as a couple of analog IPBX ports. Incoming fax calls to the IPBX system, can reroute these faxes and even regenerate the DID number as DTMF to the fax server enabling fax to email applications. What we are beginning to see as the SIP market matures, is that the phone companies are bringing PRI circuits to the customer premise disguised as traditional TDM circuits. Your Telco interface may in fact be a ShoreGear T1, but you are interfacing to an Integrated Access Device that is converting SIP signaling to SIP and then on to the Telephone companies softswitch. Currently, this is a big problem for fax machines connected as analog lines to the host IPBX. True Fax over IP is going to require a T38 interface and fax machines and servers that can support this protocol. The message here is, make sure you know what you are connecting to! True TDM or a SIP trunk! Knowing the difference will enable you to properly handle fax traffic.

Cutting costs, increasing professional image and remaining competitive can be overwhelming. The solution is very simple as it is found in tour telephone line.

Your phone system is your first interaction with a potential client. First impressions can affect the outcome of how professional your business looks. Keeping ahead of older technologies means that choosing a VoIP PBX system is important. Businesses then have their own private system to handle calls, customize calling branches and developing a navigable network that showcases professionalism.

The drawback to a VoIP PBX system is that it can be a costly and complicated investment that many smaller companies cannot afford. Infrastructure is important and sometimes making the investment in upgrading systems is necessary.

The benefits of a VoIP PBX system are endless. This system gives a business the capability to put their entire system online, running through the broadband Internet lines and this eliminates the need to install a network of messy wires. Hosting the system with an outside company saves on overhead, maintenance and it saves on unnecessary stress.

Outsourced VoIP PBX systems do not mean a loss of control over the phone systems. Some companies have experienced that they have more control. A hosting company has the technological expertise to design a system that meets individual specifications. VoIP PBX systems can be customized so getting exactly what you want is made simple.

Switching to VoIP PBX system is the easiest way to cut costs and remain competitive in today's global market.

DrVoIP is a full service VoIP installation, support and training telephony company. In addition, we offer many free services to support the VoIP PBX community, and to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems.

ShoreTel forums make networking easy and the flow of information faster. Many ShoreTel forums exist on the web to assist those who have simple queries to those who want to broaden their knowledge on ShoreTel.

ShoreTel Incorporated is a leading provider of Pure IP unified communications systems. They enable other companies of any size, to integrate voice, data and messaging communications with their business processes. ShoreTel's distributed software eliminates traditional costs, complexity and reliability issues associated with other solutions. ShoreTel delivers the highest levels of customer satisfaction.

This innovative company hosts "ShoreTel Forums" in order to provide dedicated support to their clients. This forum consists of ShoreTel dealers, administrators, and employees. Clients will find ShoreTel VoIP PBX support and enjoy networking in the users forum.

ShoreTel forums require users to register first before being able to view messages. An abundance of technical and software support is a click away ensuring that you maximize valuable time.

Some forum topics are simple and others are more complex. ShoreTel forums also target those looking to enhance their career by seeking employment with ShoreTel.

ShoreTel forums are an endless well of information that proves their dedication and commitment to their clients, employees and to their dealers. They are definitely one of the best resources available to businesses when it comes to getting support with their VoIP communications system. This is something that absolutely every business should be taking note of.

DrVoIP is a full service VoIP installation, support and training telephony company. In addition, we offer many free services like ShoreTel forums to support the VoIP community, and to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems.

ShoreTel forums are innovative ways to connect with professionals like yourself who are looking to network with others for a variety of reasons. No matter whether you have a question or are looking for opinions from others in a ShoreTel forum, there are many people who are able to help you.

If your business is in the market for a VoIP communications system, getting others opinions on their system, and getting their advice may help you in getting unbiased opinions about ShoreTel products and services.

ShoreTel is a leading provider in IP communication systems. They enable other companies to integrate data, voice and messaging communications with their business processes and they deliver the highest levels of client satisfaction.

This innovative company hosts "ShoreTel Forums" in order to provide dedicated and knowledgeable support to their clients. The forum users consist of dealers, administrators and employees as well as clients. Clients and other users are required to register first before being able to view messages. Imagine having a wealth of technical and software knowledge just a click away. The time saved is money in the pocket.

Some topics in the ShoreTel Forum are very simple and others are very complex. If you're an individual looking for a career change and looking to ShoreTel, this forum can help you too.

ShoreTel forums, or ShoreTel's Forum, is an endless well of information that clearly demonstrates the dedication and commitment to their clients and to their dealers and employees. Look no further for the best resources available to businesses when it comes to VoIP communications systems support.

VoIP Training Support for Businesses

VoIP is a relatively new technology. Telecommunication and networking engineers will always benefit from learning new information from VoIP training.

VoIP deployment requires networking and telephony expertise. Bridging the knowledge gaps that specialized engineers may have and refresh their familiarity with certain protocols will lead many advantages.

Courses offering introductions to telecommunications are vital tools for employees who are not technologically inclined yet need to master the vocabulary involved in VoIP. They also need to have an understanding of the IP telephony and networking technologies is also essential. Many VoIP training courses concentrate a large segment of their curriculum to explaining the terminology and introducing the concepts of VoIP.

Many reputable vendors deliver VoIP training. Any good VoIP training company will come to your place of business providing there are enough employees who require training. Some VoIP training companies have interactive training over the Internet while others host in-house training.

VoIP training is crucial in learning all the buzzwords and jargon of today's telecommunication industry. Attaining key knowledge about capabilities is available through VoIP training. Most VoIP training companies will guarantee that your employees come out with knowledge so that they can better performing their job duties.

In today's high-tech world, VoIP training skills are highly sought after. Giving yourself and your company the competitive edge is essential in remaining current in an ever-changing world.

Call us at 1.877.DR.VOIP.1 or visit us at http://www.drvoip.com today to discover how we can meet your VoIP needs.

The Best Opportunity for Cisco VoIP Training

New certification training and technology partnerships are developing around one of the most popular and valuable training programs available. Cisco VoIP training stays current in today's market making Cisco certification a valuable qualification to have.

An education in information technology is essential to stay current in today's technological world. Cisco VoIP training is always evolving with technologies so that certification and re-certification holds value in the marketplace and in business.

Cisco VoIP training is thorough as they have partnered with several universities abroad to increase their presence in the global community. Their training is in demand worldwide therefore making it essential for businesses in North America to be competitive and up-to-date.

Cisco VoIP 6.0 is a five-day course that lays the foundation for gaining hands-on skills and a solid understanding of the technology. This particular course teaches how to use available Cisco tools to find information needed to accomplish everyday tasks. Some of the other Cisco VoIP training programs include: Administering Cisco Unifies Communications Manager; Cisco Unified Communication Manager Boot Camp and Implementing Cisco IOS Unified Communication.

Cisco VoIP training will enable you to be ahead of the competition and use your VoIP communications system to its absolute full potential. This is why so many different businesses lately have been opting for the incredible Cisco VoIP training that is provided for these top of the line systems. This is by far one of the best packages for support that is offered within the industry.

Call us at 1.877.DR.VOIP.1 or visit us at http://www.drvoip.com today to discover how we can meet your VoIP needs.

VoIP has evolved to a point where businesses need to develop a formal approach to VoIP management. By developing a management approach, businesses can pursue large production deployments. VoIP management strategies should include:

1) Planning and assessing. This phase is to determine whether the network infrastructure is sufficient to support telephony and if upgrades in the network are required.

2) Pre-deployment testing. Stimulating the production environment is essential. Network managers should use active testing tools to generate video, synthetic voice and data traffic. Measuring the quality, network and protocol performance become part of the VoIP management program. Network managers should also use passive monitoring to gauge their ability to monitor the voice quality and the infrastructure.

3) Ongoing operations. Monitoring the production environment is key in VoIP management. Network managers should also assess performance of the network and identify faults. Active testing for service assurance and passive monitoring for performance troubleshooting needs to be conducted regularly.

4) Optimization. Managers need to gather data from all available sources to generate reports. Managers should use this information to assess the performance of the infrastructure. This is a continuation of the pre-deployment testing. Testing the production environment to ensure the network supports increase traffic and new applications is important in VoIP management. Managers must optimize capacity of IP networks, ports, gateways and PSTN interconnects.

Having a solid VoIP management plan is crucial in maximizing the capabilities VoIP technologies can bring to your business.

Call us at 1.877.DR.VOIP.1 or visit us at http://www.drvoip.com today to discover how we can meet your VoIP needs