Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel stores CDR records in two locations for two different purposes.
Many more installations now include the use of a remote "collocation" facility as an key component of the installation plan. What is the best way to configure a ShoreTel HQ server, for example to provide for continued operation under a wide variety of options.