Group items tagged

Business and the ways business is done is evolving at a lightning pace. While a lot is been speculated in the domain of IoT and Artificial Intelligence but CRM will continue to evolve and play a significant and imperative role in the domain of business. The coming year promises new opportunities as well as new competitive threats so you need to be armored to face it in the best possible way. The coming year will be a stirring one for businesses, esp while talking about CRM technology. With the arrival of the prognosticating season, let's quickly see what will be customer experience and customer relationship management predictions, trends and statistics in 2018.