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The rise of smart technology has effected a subtle change in the very fabric of IT. Automation in IT Operations is not longer a "good-to-have" option, it is a "must-have" upgrage essential for driving business success and improving bottom lines. Today, there is an increasing sense of urgency driving I&O leaders to undertake IT Operations automation initiatives in their organizations. As the first step to achieving ITOM maturity, IT Operations automation is a necessary imperetive if IT has to be the differentiator for businesses, not a simple support system.

The Importance of Modernizing IT Operations in the Digital Era blog talks about how enterprises are benefiting by redefining IT Operations. It also emboldens CIOs to opt for an IT Operations transformation to help differentiate their businesses in an increasingly digital world.

The various ways in which the functional sourcing model in ITOM is used to achieve innovation, organizational goals, time-reduction targets and cross-enterprise ownership of tasks and issues is the focus of the blog, Functional Sourcing - The Game Changer in IT Managed Services.

By offering functional sourcing, service providers stand to pass on the benefits of focused expertise with enterprise-level IT support to their clients. Functional sourcing is gaining mindshare among service providers as clients do not want to hand over their IT entirely to a third party in order to maintain the confidentiality of customer data.