Mukuru has been at the forefront of technology launching a multitude of cutting-edge initiatives designed to solve problems for the African migrant diaspora.This year has seen it launch Mukuru Groceries – a service that is giving SADC based customers the ability to send groceries to their families and communities back home in Zimbabwe.At a time when many families are struggling to obtain basic commodities, Mukuru Groceries will help support Zimbabwe’s large diaspora in their quest to send critical financial resources to families back home.

Mukuru and WorldRemit announced a deepening of their existing partnership. Having initially launched the alliance in Zimbabwe, the two companies aim to expand their collaboration for cash remittances into Zambia, South Africa, Mozambique, Malawi and Botswana. This is an important next step in furthering the delivery of world-class services and financial inclusion across the African continent.

With international travel facing continued uncertainty amid the global Covid-19 pandemic, remittances on the African continent are moving from informal channels requiring travel and in-person contact to formal channels. The weakening of informal remittance practices has contributed to accelerated growth in the formal remittance sector, including for ECP portfolio company Mukuru.

ape Town-based remittance and money transfer provider Mukuru has reached over seven million customers globally and is looking to extend its footprint across Southern Africa.Mukuru enables affordable and reliable financial services to underserved communities. Its remittance service offers customers the opportunity to send or receive money, with users in over 20 countries across Africa and Asia. Services include sending cash for collection, bank account top-up or mobile wallet transfers.Additional offerings include funeral cover, the Mukuru Money Card and various payment solutions targeted at businesses in emerging markets. Transactions can be conducted either physically at any of its network branches, or via its digital platforms, mobile app, USSD or WhatsApp.While the company operates in over 20 countries, the mobile app is currently only available for download in SA and it is preparing to roll it out broadly across Botswana, Malawi, Zimbabwe, Zambia, the UK and EU over the next 12 months.

“In 2018, mobile and online payments to emerging markets reached a record high of $528 billion and we expect this number to increase. As WorldRemit handles a growing share of this market, we look forward to continue working with the company to scale its digital platform and expand its service to reach many new customers across the globe,” TCV General Partner John Doran said in the press release.

We live in a world of instant global communication. Yet the business of sending money abroad has remained stuck in the past. Many money transfer companies still make their customers visit an agent and fill-out bits of paper. And despite the inconvenience, their rates are often punishing.

WorldRemit’s low fees and exchange rates are shown up-front and customers can send money easily via the company’s website and app. By extending its money transfer service to SMEs, WorldRemit will save businesses time and money when they make international payments.

Today, we’re pleased to extend that service offering to businesses, and put an end to the steep fees that many pay, especially when sending to Ghana. We’re committed to making it quick, safe and easy for you to pay individuals across borders, leaving you to focus on growing your own business.”

“Know Your Customer” - or KYC - is a verification process in the financial industry. If you have ever opened a bank account or applied for insurance, then you have been a subject to KYC checks. All regulated financial companies are responsible for building their KYC checks based on global and national anti-money laundering standards. This way, companies can make sure that it’s a suitable verification process for their customers, services and industry. If customers can’t provide any formal identification, or if it is difficult to authenticate it, companies can’t easily identify them and offer them their services. 

WorldRemit is just one of many different money transfer services that have become increasingly popular, especially since coronavirus has taken hold. Money transfer services are perfect for moving funds around, and thanks to quite a lot of competition they're now a relatively cheap and easy way of getting the job done. WorldRemit was set up in 2010, is headquartered in London and sits in the same marketplace as the likes of Azimo, Transferwise, CurrencyFair, Lebara Money Transfer, PayPal, Zelle and other competitors.

“The importance of remittances to Jamaican residents has risen consistently for over 30 years. Our partnership with JMMB Money Transfer, a trusted and valued partner in the region, will enable us to offer WorldRemit customers more choice, while supporting the transition from offline remittances to safer, faster and lower cost online money transfer options.”

WorldRemit has the largest bank payout network for transfers to USD bank accounts in Nigeria, which includes Access Bank, FirstBank, Fidelity, GT Bank, UBA and FCMB, with ongoing plans for further expansion. Cash pickup in USD is also available from the following banks: Fidelity Bank, First Bank, Access Bank, Polaris Bank, FCMB, Zenith Bank and Union Bank. For added security and convenience, both senders and recipients automatically receive transaction and PIN numbers via SMS and email, for cash pick up. Recipients must present both numbers along with their ID at cash collection points. 

Consumer research shows that financial insecurity is at an all time high. WorldRemit is working tirelessly to increase transparency and support users by providing easy access to financial services. With WorldRemit’s proprietary technology, each user can now track the money they have been sent, giving them added peace of mind at a time when they need it most.

WorldRemit is one of the first companies in the global payments industry to launch a Transfer Tracker app exclusively with recipients in mind. The digital payments company allows senders in 50 countries to send money via the app or website to recipients in over 150 countries and can choose from multiple payout methods including bank deposits, mobile wallets, mobile airtime top-up and cash pick-up.

WorldRemit has compiled this list to bring attention to all those who have managed to make a positive difference during this exceptionally challenging year. The company aims to support migrant communities as well as their family and friends every day, whilst celebrating their many successes throughout the year, and for many years to come.

WorldRemit celebrated Philippine Independence Day by highlighting the many achievements of the Filipino diaspora which included one of the youngest ever recipients of the Royal Bank of Canada’s Top 25 Canadian Immigrant Award.

We’re so pleased to give recipients this great opportunity to start a business that will help them to support their families and become more financially stable. The franchisees have the option to expand these businesses and potentially create job opportunities for members of the wider community. This underlines our commitment to helping Overseas Filipino Workers to support those dearest to them back home," said Earl Melivo, Country Director for the Philippines at WorldRemit.

Scott Eddington, WorldRemit’s Managing Director for Asia Pacific, said: "We are proud of our history of helping customers send money back home to friends and family in the Pacific Islands, and this new partnership with Digicel will strengthen our offering and give even more choice to consumers. It couldn’t come at a better time – travel restrictions continue to impact on tourism and the movement of seasonal workers, and COVID-19 has created a step-change shift in consumer behaviour towards digital options such as mobile wallets."

WorldRemit, on the other hand, partners with local banks and mobile networks; in Kenya, for example, it is working with electronic wallet service M-Pesa, so that money can be transferred instantly to all customers. The recipient can retrieve the funds as a bank deposit into a local WorldRemit bank account, as mobile money, airtime top-up or as cash at a supermarket. The fees are two to three per cent lower than those charged by most banks. WorldRemit’s closest rival is Remitly, another digital-only company that specialises in sending money from developed countries to the developing world.

Bosire and Kimani launched FarmDrive in May 2015. The digital recordkeeping platform serves as a basis for bankers to establish credit ratings and determine which farmers are best suited for small loans. FarmDrive’s pilot program consisted of 50 farmers. Today hundreds of thousands are in FarmDrive’s database; about 830 have received financing. In turn the banks pay FarmDrive for essentially functioning as their credit bureau for Kenya’s vast farming community. The two entrepreneurs have no intention of stopping there. “There are more than five million small farmers in Kenya,” Bosire says. “Throughout Africa it’s about 50 million. But when we started FarmDrive, we always had global ambitions. We’re building solutions for farmers in Asia too.”

It is estimated that the Agricultural sector in Africa contributes over 40 percent of GDP but receives less than 4 percent bank lending because of inadequate personal assets. The dynamic duo through FarmDrive have thus built a platform for smallholder farmers who didn’t have financial identities before to enable them access loans easily.

“The digital nature of the product can be seen as exacerbating the usual challenges of ICT illiteracy. However, FarmDrive presents the record-keeping platform in different languages  – it’s now available in English and Kiswahili – via a simple SMS to increase the uptake of record-keeping among rural farmers. So farmers don’t have to have a smartphone,” Bosire says.“It also emerged during our pilot that farmers feel more empowered if they can their mobile phones for other activities apart from for calling, texting and mobile money. Their openness to  embracing new ways of using their simple mobile phones to solve challenges is what drives the culture shift from keeping non-organized farm records on paper or none at all  to digital record keeping,” she says.

Two thirds of the African population work in agriculture, yet just 1% of commercial loans go to the sector, and very few of these are allocated to smallholder farmers. Kenyan company FarmDrive is using data from ESA's Food Security Thematic Exploitation Platform (TEP) to help smallholder farmers access the funds they need.