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Women constitute the majority of remittance recipients globally and remittances have an impact on both women’s actual income as well as on social normsRemittances are believed to directly touch the lives of 1 billion people globally, maintaining millions of receiving families above the poverty line with remittances often representing 60 per cent or more of household income.

Remittances are believed to directly touch the lives of 1 billion people globally, maintaining millions of receiving families above the poverty line with remittances often representing 60 per cent or more of household income. Globally, women represent almost half of the 258 million migrants and back home in the countries of origin, women represent the majority of remittance recipients.

data from WorldRemit indicates that in 2014, 20.46 per cent of their female customers globally would use mobile money as payout mechanism compared to only 13.99 per cent of men.

The remittance market in Africa has for too long been monopolised by companies imposing very high fees that are on average three times those charged on remittances to Asia. They combine a pricing structure that imposes extortionate minimum charges with consistently poor services.

This has its roots in Western Union’s early activities in the African continent. As the first formal mover in the money transfer market, it worked to establish long-standing exclusivity agreements with all major African banks and money transfer agents, barring them from working with competitors. Such exclusivity agreements have propelled Western Union to a near-monopoly position in key African corridors, and have prevented the industry from being competitive.

Hello Paisa is a mobile based remittance service provider to and from South Africa. The service is based over HomeSend's mobile remittance hub. User can send and receive cash to bank account, wallet or at partnered locations.

Founded Year2013LocationCenturion, South Africa

With international travel facing continued uncertainty amid the global Covid-19 pandemic, remittances on the African continent are moving from informal channels requiring travel and in-person contact to formal channels. The weakening of informal remittance practices has contributed to accelerated growth in the formal remittance sector, including for ECP portfolio company Mukuru.

Women constitute the majority of remittance recipients globally and remittances have an impact on both women’s actual income as well as on social norms

Mukuru and WorldRemit announced a deepening of their existing partnership. Having initially launched the alliance in Zimbabwe, the two companies aim to expand their collaboration for cash remittances into Zambia, South Africa, Mozambique, Malawi and Botswana. This is an important next step in furthering the delivery of world-class services and financial inclusion across the African continent.

Mukuru, which is based in the city of Cape Town, said that it had seen a rise in users during the coronavirus pandemic – caused in part by customers choosing to prioritise remittances to family. Remittance services were designated as essential during the coronavirus lockdowns in South Africa – offering firms such as Mukuru a lifeline as customers in some verticals sought continued services. The firm has also paired up with global money transfer brand WorldRemit to offer what was described by Mukuru’s chief executive as “broader, deeper pay-out networks” that tackled the network’s “white space” issues.

Mukuru helps you move money around Africa. Sending cash for instant collection or topping up a bank account or mobile wallet, has never been easier.

We exist as a remittances company, to empower migrants to move money in a convenient, safe and affordable manner. These workers, who would usually be excluded from mainstream financial services, can now fulfill their desire to improve their own and their families’ lives.

It is this, the opportunity to enrich the lives of Africa’s people by helping family, friends and loved ones stay connected, that motivates us to improve, to do more and to reach further. To us, a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient.

SimbaPay – a London based digital money transfer provider – today announced the launch of an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS. The SimbaPay chatbot will also enable 24/7 instant customer service for its customers across Africa and Europe.“We’re thrilled at the prospect of the chatbot service resolving most customer enquiries instantly at any time of day or night” said Daniel Howard, CTO for SimbaPay. “Another major objective we achieved with the chatbot service is that it also works without internet. This means customers with a mobile phone, even a basic phone without internet access, can access the SimbaPay chatbot using SMS”.

What Andy Jury is referring to is the backstory behind Mukuru.  “Our founders were in this same boat,” he adds, “and what started out as a desire to iron out personal wrinkles, in getting money home to their friends and family, morphed into a realisation that there was a massive business opportunity if we could build a simple, secure, rapid means of affordably being able to send money.”  A remittances-led financial services company that was brought to life to empower financially under-serviced migrants, Mukuru has become renowned as the go-to platform to send money in a convenient, safe and affordable manner across Africa.  “We wanted to produce a transformative solution that was simple to use and accessible to anyone with a mobile device,” Jury, the company’s Group CEO, adds. “It required us to walk in our customers’ shoes, understand the pain points they had with remitting money home and build a solution that addressed these challenges.”  And this is exactly what the company has spent the past decade doing.

“We’ve attempted to stay true to this approach as our business has grown, expanded and evolved – if we continue to obsess about trying to understand what customers really need and build solutions to address these requirements, then we’ll be well placed to walk alongside our customer base as their needs evolve.”  Following this philosophy, Mukuru has developed a remittance portfolio that is characterised by a high degree of customer loyalty, trust and repeat business – features that have enabled the company to reach a total 25 million transactions, a figure recorded in late 2018.   

What Andy Jury is referring to is the backstory behind Mukuru.  “Our founders were in this same boat,” he adds, “and what started out as a desire to iron out personal wrinkles, in getting money home to their friends and family, morphed into a realisation that there was a massive business opportunity if we could build a simple, secure, rapid means of affordably being able to send money.”  A remittances-led financial services company that was brought to life to empower financially under-serviced migrants, Mukuru has become renowned as the go-to platform to send money in a convenient, safe and affordable manner across Africa.  “We wanted to produce a transformative solution that was simple to use and accessible to anyone with a mobile device,” Jury, the company’s Group CEO, adds. “It required us to walk in our customers’ shoes, understand the pain points they had with remitting money home and build a solution that addressed these challenges.”  And this is exactly what the company has spent the past decade doing.

he London-based digital money transfer services SimbaPay has now launched a new money remittance services that will purely operate via SMS. That means even people with no internet and using just a feature phone can now use SimbaPay to send or receive money. This is a huge step for the company, as it now enters a bigger pool of users, both with smartphones plus internet access combined with those without smartphones and/or not internet access. The new SimbaPay SMS money remittance services went live yesterday, and now users from around the world can use the service on any device from anywhere via the good-old SMS. The new SMS service is powered by artificial intelligence that has seen SimbaPay integrate a chatbot at the other end of the user.

WorldRemit is a leading digital cross-border payments business. We disrupted an industry previously dominated by offline legacy players by taking international money transfers online—making them safer, faster, and lower-cost. We currently send from 50 to 150 countries, operate in 6,500 money transfer corridors worldwide, and employ over 1,100 people globally.On the sending side WorldRemit is 100% digital (cashless), increasing convenience and enhancing security. For those receiving money, the company offers a wide range of options including bank deposit, cash collection, mobile airtime top-up, and mobile money.

Backed by Accel, TCV, and Leapfrog—WorldRemit’s headquarters are in London, United Kingdom with regional offices in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore, Malaysia, the Philippines, South Africa, Somaliland, Uganda, Kenya, Rwanda, Tanzania, Zimbabwe, and Belgium.

Mukuru enables our customers to move money around the world. We use the latest mobile and web-based technologies to deliver the safest and most efficient experience possible. But that’s just half the story. To really understand us, you need to know the why behind all we do. We exist as a remittances business to empower migrants typically excluded from mainstream financial services, to move money in a convenient, safe and affordable way. We know that every customer has a story; just as we do. So whether sending money home for school fees, the purchasing of seeds and farming equipment, hospital bills, rent or groceries, we are passionate about making each story end well.

Mukuru enables our customers to move money around the world. We use the latest mobile and web-based technologies to deliver the safest and most efficient experience possible. But that’s just half the story. To really understand us, you need to know the why behind all we do. We exist as a remittances business to empower migrants typically excluded from mainstream financial services, to move money in a convenient, safe and affordable way. We know that every customer has a story; just as we do. So whether sending money home for school fees, the purchasing of seeds and farming equipment, hospital bills, rent or groceries, we are passionate about making each story end well.

“The importance of remittances to Jamaican residents has risen consistently for over 30 years. Our partnership with JMMB Money Transfer, a trusted and valued partner in the region, will enable us to offer WorldRemit customers more choice, while supporting the transition from offline remittances to safer, faster and lower cost online money transfer options.”

We live in a world of instant global communication. Yet the business of sending money abroad has remained stuck in the past. Many money transfer companies still make their customers visit an agent and fill-out bits of paper. And despite the inconvenience, their rates are often punishing.