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From SEO to design, to forms and social media -it's all here in this online customer service guide for websites and business online.

"Below you'll find a section dedicated to our recent slew of Social Good resources including apps, trends, and several surveys of modern fundraising. We've also got all the classics in our Social Mediasocial mediasocial media section with resources on how DiggDiggDigg can survive, details on fashion week, and the future of social media journalism. Tech & Mobile has iPad apps for TwitterTwitterTwitter power users, and some guides on Internet ExplorerInternet ExplorerInternet Explorer 9. Finally, Business reveals details on popular startups, how to pick a great office location, and how to hire a designer."

Timeline organizes your life in reverse chronological order based on the content you've shared on your Facebook profile. The layout is designed as a dual-column view with a large main column for viewing content and a smaller one on the right for fast navigation. If you've entered when you graduated high school or college, when you got married, when your first child was born or when you started a new job, all that data will show up in your Timeline. You can also go back and add photos and captions to important past events, or remove particularly embarrassing photos or other content from your new profile page.

This is an awesome guide for designing a landing page. A great place to start, however, this doesn't mean you should not test your page. Every market is different, testing may show hotspots in different areas.

Broadcastr, a platform for location-based storytelling, allows users to easily create and share audio on an interactive map. Anyone can now upload stories and hear content from thousands of users and featured partners, including the 9/11 Memorial, Audible.com, The USC Shoah Foundation Institute, Fodor's Travel Guides, and comedian Michael Showalter.

New audio sharing service, like Cinch but with location. In beta.

Some great points on social media from the New Zealand State Services Commission wiki. Make it findable. Search is good, but tangible evidence that the discussion is happening is better. 'Most viewed' or 'latest discussions' are simple ways of showing that evidence, and are based on how people click their way through your site. Make it navigable. Create linkages between related contributions, so that one contribution leads to another, which leads to another, and so on. This breaks down isolation between participants, gives them a sense of discovery and encourages them to respond to new things they've found. Tagging and tag clouds are one great way of making user-generated content navigable, by helping people see connections between their ideas and the ideas of others. Make it portable. Prompt people to bring the discussion into their own context -- at home, at work, or on other sites. This will draw in more people to the discussion and help everyone feel connected to what's happening on their own terms. APIs, widgets and gadgets are key tools for doing this. Make it personable. It's important to know that there is a someone -- not a something -- behind the ideas. Social media, like blogs, are compelling because they have personality and a sense of authenticity behind them. Seek ways for people to add personality to their contributions.