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A few notable thoughts here:  "as rare as these shifts are, the early predictions about [their impact] are usually underappreciated." "the number one way that customers get information today is through "personal interaction with an employee of the firm" which trumps all traditional sources that most organizations are heavily invested in such as analyst opinion, the Press, and advertising, and that gap has widened."

In 2006, sociologists from the University of Arizona and Duke University sent out another distress signal-a study titled "Social Isolation in America." In comparing the 1985 and 2004 responses to the General Social Survey, used to assess attitudes in the United States, they found that the average American's support system-or the people he or she discussed important matters with-had shrunk by one-third and consisted primarily of family. This time, the Internet and cellphones were allegedly to blame. Keith Hampton, a sociologist at the University of Pennsylvania, is starting to poke holes in this theory that technology has weakened our relationships. Partnered with the Pew Research Center's Internet & American Life Project, he turned his gaze, most recently, to users of social networking sites like Facebook, Twitter and LinkedIn. "There has been a great deal of speculation about the impact of social networking site use on people's social lives, and much of it has centered on the possibility that these sites are hurting users' relationships and pushing them away from participating in the world," Hampton said in a recent press release. He surveyed 2,255 American adults this past fall and published his results in a study last month. "We've found the exact opposite-that people who use sites like Facebook actually have more close relationships and are more likely to be involved in civic and political activities."

HR and IT are not working together in ways the workforce needs, and L&D professionals are hard pressed to demonstrate the impact of their efforts on individual performance and bottom-line results. The professionals of the incoming generation, Gen Y, are demanding a complete overhaul of how you connect with them, coach them and teach them, but only about one-quarter of new managers get the effective coaching or training they need when assuming their new role. What do your learners find outside of your company? They find that IT and training play together quite well. For example, Apple's store has over 300,000 apps, thousands of which deliver on-the-fly tutorials plus developmental and assessment tools tailored to every need, many of which are free.

Uh oh, now I'm the guy who liveblogged the Osama raid without knowing it.