Chatbot vs Intelligent Virtual Assistant - 0 views
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Smartbots AI on 08 Apr 21Chatbots or FAQ Chatbots are the simplest and most common type. They allow the users to ask questions and provide the scripted answers based on the simple keyword search and set of rules. Virtual Assistants, aka Contextual assistants, are more intelligent and context-based. They can understand the user's intent, emotion, and context and provide personalized and dynamic responses.