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Chatbot Development Services: SmartBots is an AI-Based conversational Bot company that provides industry-specific chatbots to improve customer engagement and business efficiency.

Chatbots have become an integral part of our daily lives. Do you know that machine learning played a key role in achieving such a performance? This article deals with an interesting in-depth concept of chatbot implementation of frameworks like Amazon lex or Google DialogFlow.

Chatbots and Virtual Assistants cannot answer all customer queries. Sometimes they struggle to understand the customer's issue. In such a scenario, transferring the conversation to a human agent is the best solution. But doing this in a seamless manner is of utmost importance. We show how Smartbots implemented this feature.