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Chatbots and Virtual Assistants cannot answer all customer queries. Sometimes they struggle to understand the customer's issue. In such a scenario, transferring the conversation to a human agent is the best solution. But doing this in a seamless manner is of utmost importance. We show how Smartbots implemented this feature.

Chatbots have become an integral part of our daily lives. Do you know that machine learning played a key role in achieving such a performance? This article deals with an interesting in-depth concept of chatbot implementation of frameworks like Amazon lex or Google DialogFlow.